Senior Manager, Digital Sales, Leadership & Learning (Sydney) in Sydney at TTEC

Date Posted: 2/12/2018

Job Snapshot

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Job Description

 Principal, Business Development - Strategy Consulting                           
Are you a highly-motivated, achievement-driven sales professional interested in advancing your career and earning potential?  At TTEC (Formerly TTEC), we have an extraordinary opportunity to help some of the most successful companies on the planet transform their customer experience and bring humanity to business.  We’d like you to join our team.
Our goal is to build an organization of exceptional sales executives committed to the growth of our business and our purpose, mission, vision and values.  We’re looking for those who thrive on delivering success for our clients and themselves and who are focused on winning, as evidenced by a proven track record exceeding quota in a sophisticated selling environment.  As the most senior door-opening relationship expert, you’ll work in deep collaboration with our consulting team to bring our evolving and expanding solution set to market in creative and meaningful ways.  You’ll be challenged in our fast-paced environment - and with a competitive compensation package, you’ll be rewarded for meeting those challenges.
What the role entails : 
  • Consultative solution-selling, providing internal or customer-facing content creation and collaborative knowledge base solutions to complex client issues that drive mutually positive business outcomes
  • Expert at cultivating relationships with decision makers in client organizations (Chief Customer Officer, Chief Operating Officer, Chief People (HR) Officer, Chief Learning Officer and other C-level executives) to secure new business, new client accounts and maximize the value delivered by TTEC (Formerly TTEC)’s Consulting services
  • Act as a trusted advisor to client prospects by demonstrating a deep understanding of their business drivers, organizational imperatives, customer experience challenges, and offer solutions utilizing persuasive win themes and effective sales strategies
  • Support all stages of the sales process, maintaining sales momentum and guiding internal teams to collaborate and rally around development of innovative solutions to meet or exceed identified sales targets
  • Possess an in-depth understanding of our consulting services and differentiation
  • Expertise around ideating and persuasively positioning blended learning solutions that could include Face-To-Face classroom or instructor led virtual classroom components complemented with digital learning assets
  • Shepherd all client wins ensuring a smooth transition to client delivery, act as a steward for good business and grow the client relationship by ensuring flawless execution
  • Consistent execution of TTEC (Formerly TTEC)’s sales process including forecast accuracy, account planning, pursuit management and maintaining account detail in our CRM platform
  • Maintain competitive knowledge and focus, continuously grow and develop professionally
  • Live TTEC (Formerly TTEC)’s values  

  • 15 years professional experience including 5 years content creation and collaborative knowledge selling
  • 8 years experience in a consultative and/or technology sales environment
  • Evidence of prior, consistent success exceeding or meeting targets for multi-year, $1m dollar deals
  • Has worked for a large global consulting firm or large technology firm specializing in the knowledge management and content management domain in an executive capacity – Partner, Principal or Executive Director.
  • Has put together complex, integrated deals in the CRM, Customer Experience horizontal where knowledge management was critical to the enablement of the solution.
  • Understands Service Desk, Contact Center principles and the value of content in today’s business environment. 
  • Proven ability to initiate, develop and grow C-level and senior relationships within target client organizations – and influence purchase and buying decisions
  • Demonstration of sales acumen, critical thinking, solution development, intellect, drive, executive presence
  • Proven experience building excellent client relationships, offering value added, insightful and strategic insight into their business
  • Entrepreneurial spirit, preferably with experience building and/or managing advisory services’ practice area.
  • Demonstrated ability in a matrixed and consultative selling environment.
  • Demonstrated experience crafting and implementing strategic business and technical solutions to meet complex business challenges and customer needs.
  • Excellent written and oral/presentation skills
  • Articulate, Personable, with Executive Presence – flexible in style to meet client needs
  • Ability to develop and conduct effective proposals and presentations with decision makers
  • Knowledge of the full life cycle of the sales process from prospecting to close, prescribes to funnel management
  • Degree from a globally reputable university in business and/or information management.


Notice to external Recruiters and Recruitment Agencies : TTEC (Formerly TTEC) does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC (Formerly TTEC), and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC (Formerly TTEC).