Sr. Business Product Owner – ServiceNow HRSD

Your potential has a place here with TTEC’s award-winning employment experience.  As a Senior Business Product Owner – ServiceNow HRSD working hybrid in Novaliches, Quezon City you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the Philippines says it all!

What You’ll Do – 

The Senior Business Product Owner is the functional authority and business owner for HR Service Delivery technology, with a primary focus on ServiceNow HRSD. This role brings deep domain expertise in HR service delivery and acts as the bridge between People & Culture, Global Services, and IT to ensure the platform is fully leveraged, well-governed, and continuously improved.

This individual owns the functional roadmap and requirements for HRSD and related capabilities and is expected to challenge assumptions, identify opportunities, and ensure solutions meet business needs—particularly in environments where HRSD capabilities may be underutilized and functional documentation must be strengthened.

This is not an IT role. It is a senior business-facing role that requires strong technical fluency, deep payroll and timekeeping knowledge, and the confidence to work in the weeds with IT while maintaining a business-first perspective.

During a Typical Day, You’ll:

• Serve as the business product owner for HR Service Delivery technology with end-to end functional accountability.

• Define and maintain the functional vision, strategy, and roadmap for HRSD aligned to HR outcomes and employee experience.

• Act as the primary decision-maker for business requirements, functional design direction, and prioritization.

• Ensure HRSD solutions support compliance, confidentiality, scalability, service quality, and consistent employee experience globally.

• Maintain deep expertise in ServiceNow HRSD capabilities, constraints, licensing

considerations, and new release features.

• Champion out-of-the-box functionality and minimize unnecessary customization.

• Lead development of clear, actionable business and functional requirements.

• Review solution designs, workflows, and integrations to ensure alignment with HR

service delivery realities.

• Own business-side ServiceNow release management including impact assessment and enablement planning.

• Establish and lead business-side governance for HRSD intake, prioritization, and design standards.

• Define and track KPIs such as adoption, case deflection, employee satisfaction, and cost avoidance.

• Build functional documentation and reduce reliance on tribal knowledge.

What You Bring to the Role:

• 10+ years of experience in HR service delivery operations and/or HR technology.

• Hands-on experience with ServiceNow HRSD as a functional lead or power user.

• Proven experience acting as a business product owner for an enterprise platform.

• Strong experience writing business and functional requirements.

• Ability to translate platform capability into business value and challenge solution approaches.

• Strong analytical, communication, and stakeholder management skills.

What Success Looks Like 

• HRSD is well-documented, governed, and actively optimized.

• Clear decision rights and reduced design rework.

• Increased adoption, improved employee experience, and measurable ROI.

• HR Service Delivery technology operates as a strategic enabler.

What You Can Expect

• Supportive of your career and professional development 
• An inclusive culture and community minded organization where giving back is encouraged 
• A global team of curious lifelong learners guided by our company values 
• Ask us about our paid time off (PTO) and wellness and healthcare benefits

About TTEC 
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, 
text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

Visit https://mybenefits.ttec.com for more information.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#hybrid