Specialist, Labor Relations

Specialist, Labor Relations

Your potential has a place here with TTEC’s award-winning employment experience. A Specialist, Labor Relations working on site in Mexico City, you’ll be a part of bringing humanity to business. #experienceTTEC

The Specialist, Labor Relations is a HR professional responsible for managing and maintaining constructive relationships between the organization and its workforce. This role requires in-depth knowledge of labor laws, negotiation strategies, conflict resolution, and employee relations best practices.

During a Typical Day, You’ll 

• Serve as the primary liaison between management and employee  
• Advise managers and HR partners on labor relations strategy, legal compliance, and issue resolution
• Investigate complex employee grievances or disputes and recommend appropriate action
• Develop and implement labor relations policies, programs, and training to promote a positive and compliant work environment
• Monitor labor law developments and ensure organizational policies are aligned with current legal standards
• Support the resolution of disciplinary actions, terminations, and workforce restructuring from a labor relations perspective 
• Foster proactive employee engagement to minimize disputes and improve employee satisfaction

What You Bring to the Role 

• Bachelor’s degree in Human Resources, Labor Relations, Law, or related field
• 5+ years of experience in labor/employee relations or HR 
• Strong understanding of labor law 
• Excellent negotiation, communication, and conflict resolution skills
• Ability to manage sensitive issues with discretion and diplomacy
• Experience working in fast-paced, dynamic, and complex organizational environments
• Experience in BPO +3yrs 
• Bilingual English/Spanish

What You Can Expect 

• Supportive of your career and professional development 
• An inclusive culture and community minded organization where giving back is encouraged 
• A global team of curious lifelong learners guided by our company values 
• Ask us about our paid time off (PTO) and wellness and healthcare benefits 
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://mybenefits.ttec.com/ for more information

Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels

About TTEC 
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. 
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.