Sr. Manager, People & Culture Digital Transformation

Your potential has a place here with TTEC’s award-winning employment experience.As a Sr. Manager, People & Culture Digital Transformation working remotely in Metro Manila Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the Philippines says it all!

What You’ll Do:

Be one of our leaders in Digital Transformation and Automation initiatives! The Senior Manager will lead the digital transformation efforts for the People & Culture Global Services organization. Drive the adoption and implementation of artificial intelligence, automation, integration, and technology innovation.

You'll report to the Director of Human Capital Services (People & Culture).

During a Typical Day, You’ll

• Collaborate with citizen developers to solve People & Culture-related problems using robotic process automation (RPA).
• Collect and analyze ideas and manage the execution of RPA projects.
• Manage resources tasks by maintaining existing RPA by auditing, ensuring SLAs and KPIs are met, and escalating issues to the IT organization.
• Identify and implement improvements to existing RPA processes.
• Develop and maintain strong relationships with team members and stakeholders to gain trust and drive collaboration.
• Encourage and motivate the team to achieve goals and foster a culture of continuous improvement.
• Influence and manage both direct reports and cross-functional team members.
• Provide strategic leadership in the development and execution of digital transformation initiatives that align with the organization's overall business goals.
• Drive continuous improvement and modernization of People & Culture both internally and externally.
• Utilize data and analytics to measure the effectiveness of digital transformation initiatives and make data-driven recommendations.

What You Bring to the Role

·Bachelor's degree in a relevant field (e.g., Information Technology, Business Administration, Human Resources).

·Strong understanding of technical concepts such as robotic process automation, artificial intelligence, system integration, etc.

·Technical aptitude and a passion for learning and researching innovative technologies.

·Proven ability to develop relationships and gain trust with team members and stakeholders.

·Strong leadership skills with the ability to motivate and influence others.

·Excellent communication and interpersonal skills.

·Experience in managing teams and driving digital transformation initiatives.

·The ability to work effectively across different time zones and manage remote teams.

·Proficiency in using data and analytics to drive decision-making and measure project success.

What You Can Expect

·Supportive of your career and professional development

·An inclusive culture and community minded organization where giving back is encouraged

·A global team of curious lifelong learners guided by our company values

·Ask us about our paid time off (PTO) and wellness and healthcare benefits

·And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://mybenefits.ttec.com/ for more information.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Remote