Dutch speaking Quality Specialist

Sales Quality Analyst & Coach – Dutch speaking

The RevGen Sales Enablement team is responsible for elevating sales performance through technical, functional, and behavioral knowledge transfer. Our mission is to continuously improve seller effectiveness by driving training, knowledge management, coaching and performance evaluation initiatives that maximize business impact.

THE POSITION

The Dutch speaking Sales Quality Analyst & Coach a pivotal dual-role - equal parts evaluator and enabler. This individual will assess seller performance through client-aligned quality frameworks and partner with cross-functional teams to transform insights into coaching interventions, behavioral reinforcement, and performance improvements. The role helps shape a culture of excellence by defining and promoting “what great looks like” across global sales teams.

Key Responsibilities

•    Evaluate sales interactions (calls, emails, chats, cadences, opportunities, DSAT analysis, win/loss reviews, etc.) to assess behavioral effectiveness, compliance adherence, and revenue-driving opportunities—beyond just scoring transactions. 
•    Deliver actionable recommendations in weekly calibrations/closed-loops based on trends in seller behaviors—providing tailored insights/learning to individual reps, sales managers, and L&D teams. 
•    Identify coaching opportunities for sales leaders, ensuring feedback is linked directly to sales-impacting behaviors (e.g., objection handling, upsell positioning, consultative selling). 
•    Collaborate with Learning & Development to refine training programs using real-world quality insights—ensuring training content directly addresses seller gaps and opportunities. Act as a consultant to content developers, honing learning for greater sales success. 
•    Optimize and refine quality scorecards and evaluation tools, ensuring alignment with evolving sales strategies and business objectives. Implement automation and AI with intent. 
•    Develop and present data-driven insights into senior leadership/client, translating complex quality data into clear, strategic recommendations for sales and enablement leadership teams. 
•    Coach sellers based on evaluation insights, addressing behavioral gaps and reinforcing effective sales practices to improve seller effectiveness and business results. 
•    Partner closely with Sales Operations and Training to identify root causes of performance gaps, align improvement actions, and translate quality insights into effective coaching, training, and measurable sales performance improvements. 
•    Maintain hands-on sales expertise and lead by example by spending a significant portion of time on live phone interactions. Use this practical experience to remain a sales subject matter expert and ensure evaluations and coaching reflect real-world sales execution. Direct selling supports the role's primary focus on quality and performance improvement.

Preferred Education

•    Associate’s degree in Business, Sales, Marketing, Data Analytics, Psychology, Learning & Development, or a related field, or equivalent certifications that drive sales results. 
•    Equivalent work experience in a sales, revenue operations, or sales enablement role will be considered. 
Experience & Technical Skills Preferred 
Sales & Quality Experience:

•    Proven working experience in a sales quality, sales enablement, or revenue operations role, preferably in a fast-paced B2B or B2C sales environment.  Fluent in Dutch language
•    Experience working directly with sales teams and leadership to drive behavioral improvements and performance outcomes. 
•    Strong understanding of consultative sales methodologies, objection handling, and revenue-impacting behaviors. 
Data Analysis & Storytelling: 
•    Proven ability to analyze sales and quality data and translate it into clear, actionable insights. 
•    Experience in root-cause analysis—identifying why sellers are struggling and defining the exact behaviors that need adjustment. 
•    Ability to tell a compelling story with data and recommend solutions that drive measurable business improvements. 
Systems & Tools Knowledge: 
•    Proficiency in quality monitoring and evaluation tools (e.g., Observe.AI, CallMiner, NICE, or similar platforms). 
•    Experience using CRM systems (Salesforce, HubSpot, or equivalent) to align quality insights with sales performance. 
•    Familiarity with AI-driven coaching tools (Gong, Chorus, or similar) and leveraging predictive analytics to enhance seller effectiveness. 
•    Strong Excel/Google Sheets and data visualization skills (Tableau, Power BI, or similar).

What Success Looks Like in This Role

•    Quality insights aren’t just passed along—they lead to measurable improvements in seller performance and revenue. 
•    Sales leaders actively rely on the analyst’s insights to drive coaching conversations. 
•    L&D teams receive targeted data-backed recommendations to improve training programs. 
•    Quality processes continuously evolve to align with business objectives and revenue goals. 
•    The role remains a status of a trusted advisor and subject matter expert on the Ops floor.