Senior HR Systems Analyst

At Percepta, we bring first-class service across each market we support. As a Senior HR Systems Analyst, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing

The Senior HR Systems Analyst leads the planning, delivery, and ongoing optimization of Percepta's HR technology portfolio. Acting as both project manager and technical lead, the role owns HR systems projects end to end, from business case and requirements through configuration, integration, testing, deployment, and adoption. Key priorities include expanding Manager Self-Service (MSS) and Employee Self-Service (ESS), implementing new applications and tools, and improving integrations and efficiency across the HR application landscape. The role serves as the subject matter expert (SME) and primary point of contact for Percepta's recruiting system (Oracle Taleo or other Oracle platform), Oracle E-Business Suite (EBS), and other HRMS applications, and leads cross-functional teams across Human Resources, Payroll, IT, Finance, and vendor partners.

What Success Looks Like

·High HR data accuracy and integrity.

·Timely resolution of system issues and user requests.

·HR technology projects delivered on time, within scope, and on budget, with documented benefits realized.

·Increased automation and process efficiency.

·Positive end-user adoption and satisfaction.

·Increased MSS and ESS adoption and a reduction in HR-processed transactions.

·Stable, well-documented integrations with minimal interface errors and data synchronization issues.

·Positive stakeholder feedback on project leadership, communication, and delivery.

During a Typical Day, You’ll

Project Leadership & Implementation

·Define project scope, business cases, charters, work plans, timelines, budgets, and resource plans for HR technology initiatives.

·Lead cross-functional project teams across Human Resources, Payroll, IT, Finance, and vendors; set priorities, assign tasks, and hold team members accountable for deliverables.

·Manage project risks, issues, dependencies, and change requests, escalating and resolving roadblocks to keep projects on schedule and within budget.

·Run project governance, including status meetings, steering committee updates, and executive status reporting.

·Lead HR technology implementation and integration projects from initiation through closure, serving as project manager and primary point of accountability.

·Own the testing strategy and test plans, including unit, system integration (SIT), user acceptance (UAT), and regression testing; coordinate test execution and drive defect resolution.

·Plan and oversee data migration, conversion, cutover, and go-live activities.

·Lead the implementation of new HR applications and tools, including requirements, integration design, cutover planning, go-live, and post-go-live (hypercare) support.

·Lead MSS and ESS rollout projects, including process redesign, configuration, pilots, deployment, and adoption tracking.

·Maintain the HR technology project portfolio and roadmap, prioritizing requests based on business value, efficiency gains, and team capacity.

·Manage implementation partner and vendor deliverables, statements of work, and service levels.

HR Systems Management

·Administer and maintain HR systems, including HCM, ATS, LMS, Performance Management, and Payroll interfaces.

·Configure, maintain, and continuously improve Manager Self-Service (MSS) and Employee Self-Service (ESS) functionality, including transactions, approval workflows, notifications, and role-based access.

·Configure system workflows, business processes, security roles, and organizational structures.

·Monitor system performance and troubleshoot issues in collaboration with vendors and IT teams.

·Plan and lead system upgrades, patches, and release management, including impact assessments, testing, and user communications.

·Own the integration landscape between the recruiting system, EBS, payroll, benefits, and third-party applications, including inbound/outbound interfaces, file transfers, and APIs.

·Monitor integration jobs and interface errors, resolve data synchronization issues, and maintain integration documentation and data mappings.

Business Process Improvement

·Analyze HR processes and recommend system enhancements to increase efficiency and user experience.

·Lead requirements and design sessions with stakeholders, and translate business needs into functional and technical specifications.

·Identify automation opportunities and drive continuous improvement initiatives.

·Drive MSS and ESS adoption by converting manual, HR-dependent transactions (e.g., job changes, personal data updates, time off) into self-service workflows.

·Evaluate the HR application landscape to reduce redundant tools, manual workarounds, and duplicate data entry across systems.

Reporting & Analytics

·Develop, maintain, and distribute HR reports, dashboards, and metrics.

·Ensure data accuracy and integrity across HR platforms.

·Support workforce planning, compliance reporting, and executive reporting needs.

·Perform data validation and audits.

·Track and report project status, benefits realization, self-service adoption, integration health, and HR transaction cycle times.

User Support & Training

·Serve as the subject matter expert (SME) and primary point of contact for HR systems, including the recruiting system (Oracle Taleo or other Oracle platform), Oracle EBS, and other HRMS applications, and act as liaison with vendors and Oracle Support.

·Provide end-user support and resolve system-related inquiries.

·Create training materials, user guides, and process documentation.

·Lead change management and training for system rollouts, including training plans, stakeholder communications, readiness assessments, and MSS and ESS job aids.

Compliance & Security

·Maintain compliance with data privacy regulations and company policies.

·Ensure appropriate security access controls and audit processes.

·Support internal and external audits related to HR systems and employee data.

What You Bring to the Role

Education

·Bachelor's degree in Human Resources, Information Systems, Business Administration, Computer Science, or related field is required.

·Project management certification (e.g., PMP, CAPM) or Agile/Scrum certification is preferred.

Experience

Required

·5+ years of experience in HRIS, HR Technology, or HR Operations roles, including at least 2 years leading HR systems projects or implementations.

·Experience supporting Oracle HR systems, including Oracle E-Business Suite (EBS) HRMS and Oracle Taleo or other Oracle recruiting platforms is required; experience with other HCM platforms (e.g., Workday, SAP SuccessFactors, UKG, ADP, Dayforce) is a plus.

·Hands-on experience configuring or supporting Manager Self-Service and Employee Self-Service functionality.

Preferred

·Experience with Oracle HCM, or similar enterprise HR platforms.

·Knowledge of HR system integrations, including APIs, SFTP/file-based interfaces, middleware, Taleo Connect Client (TCC), and SQL for data validation and troubleshooting.

·Experience with reporting tools such as Power BI, Tableau, Oracle BI Publisher, or Oracle Business Intelligence (OBIEE/OTBI).

·Experience working in global or multi-country HR environments.

·Experience with project management tools such as Microsoft Project, Smartsheet, Jira, or Azure DevOps.

·Experience supporting high-volume hiring and HR operations in a contact center or BPO environment.

Skills

·Strong analytical and problem-solving skills.

·Advanced reporting and data analysis capabilities.

·Proficiency in Microsoft Excel, Power BI, or similar reporting tools.

·Knowledge of HR processes including Core HR, Talent Management, Compensation, Benefits, and Payroll.

·Excellent communication and stakeholder management skills.

·Demonstrated experience managing full-lifecycle HR technology projects, including planning, budgeting, vendor management, testing, and go-live.

·Proven ability to lead cross-functional teams and influence stakeholders without direct authority.

Key Competencies

·HR Technology Expertise

·Data Analytics & Reporting

·Business Process Analysis

·Attention to Detail

·Problem Solving

·Customer Focus

·Collaboration & Influencing

·Change Management

·Project Leadership & Delivery

·Team Leadership & Accountability

·Vendor & Partner Management

·Executive Communication

·Systems Integration & Data Flow

·Self-Service Enablement

·Data Privacy & Compliance

What You Can Expect

·Competitive Salary with Incentives

·Health/Dental/Vision/Life Insurance

·Flexible Spending Account (FSA) and Health Savings Account (HSA)

·401(k) 

·Vacation/Sick Time and Paid Holidays

·Tuition Reimbursement

·Employee Assistance Program

·Employee Discount Program

·Training and Development Programs (Percepta College)

·Employee Rewards Program (Perci Perks)

A Bit More About Your Role

Percepta provides the equipment for this role.

About Percepta

Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

·Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.

·Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.

·Leave it better – We take ownership and leave every process, person, and place better than we found it.

·Win together – We succeed as one—celebrating, supporting, and showing up for each other.

·Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

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