Senior Manager, WFM Administration

Your potential has a place here with TTEC’s award-winning employment experience. As a Senior Manager, WFM Administration working onsite in Cainta or Araneta,you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the Philippines says it all!

What You’ll be Doing

Do you have a passion for leading, mentoring and coaching? Looking to make a positive impact on the employee experience? This team provides streamlined Identity Management (ID) and application services throughout the employee’s lifecycle. In this role, you’ll coach and develop leaders to make sure they’re on track to meet goals and motivate their teams. You’ll also participate in daily/weekly calls with cross-functional teams to discuss progress of current classes and participate in decisions for future classes. You’ll be a part of the team working to create well defined access, at each level of employment, striving to solve some of today’s evolving information security risks.

You’ll report to the Director. You’ll impact the business by creating a positive employee experience through developing team leaders who support employees with access to the tools and systems they need achieve maximum potential in each phase of their career.

During a Typical Day, You’ll

• Monitor creation, changing, and termination of credentials in multiple TTEC and/or client tools to ensure accuracy and service level agreements are met

• Audit tracking of attendance, pay, status, and other lifecycle events in our Agent State Tracking Tool

• Schedule, and monitor completion of audits used to validate important coding is complete and accurate in our hiring systems

• Build and maintain cross-functional relationships to ensure a positive associate onboarding experience

• Manage heavy email, text, chat, and phone queues, responding to all communications within defined service level agreements

• Work with IT, Site Depots, and Logistics to track and resolve equipment and shipping issues

  
  
  What You Bring to the Role

• 4-year minimum related experience in supervisory or managerial level

• Ability to identity and mitigate risks

• Proven organizational skills and ability to set and meet/exceed objectives

• Proven ‘out of the box’ thinking, that has helped to lead or guide the Onboarding Guide or ID Management team in a new direction or change/improve processes

• Advanced MS Office skills including Outlook, Teams, Excel, Word, PPT, SharePoint

• Strong decision-making skills, ability to manage difficult situations, and de-escalate/diffuse 

  
  
  What You Can Expect

• Supportive of your career and professional development

• An inclusive culture and community minded organization where giving back is encouraged

• A global team of curious lifelong learners guided by our company values

• Ask us about our paid time off (PTO) and wellness and healthcare benefits

• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement). Visit https://mybenefits.ttec.com/ for more information.

  
  

  About TTEC
  Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hype

  rgrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

  TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

  #LI-Onsite