Public Sector Compliance Analyst

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Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Public Sector Compliance Analyst working remote in the United States, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

What You’ll be Doing
As part of our Security & Governance team, you will support the compliance lifecycle needs of existing public sector clients as well as consult on new projects’ information security and compliance needs. You’ll provide advisory services to project teams and client personnel to comply with State and Federal agency security requirements as well as the NIST Risk Management Framework (RMF).

You'll report to Glen Woita Vice President, Public Sector Info Sec. & Compliance Officer You'll contribute to the success of the business by:

During a Typical Day You'll:

Documentation Management:

Prepare, validate, and maintain security documentation such as System Security Plans (SSP), Risk Assessments (RA), Contingency Plans (CP), Privacy Impact Assessments (PIA), and FIPS categorization.

Security Lifecycle Support:

Support the security / compliance lifecycle of major control frameworks.

Advise TTEC Public Sector project staff and client stakeholders on addressing security and privacy weaknesses.

Communication and Training:

Utilize strong analysis, oral and written communication, and change management skills.

Prepare and deliver security and privacy requirements & awareness as it relates to the assessed controls.

Risk Management:

Identify and mitigate security risks, especially those different from project-level risks.

Collaborate with project teams to manage security assessments and audits.

POA&M Management:

Identify and manage Plans of Action and Milestones (POA&Ms) through remediation& mitigation strategies.

Develop remediation / mitigation action plans in alignment with each “Finding” identified within an Assessment Summary of GAPS.

Provide direct support to project teams and client stakeholders in Federal government information security and privacy.

Handle and protect sensitive information, including PHI and PII.

Prepare comprehensive security documentation and evaluate and document security and privacy controls.

Participate in and/or lead security assessments and audits.

Utilize experience with NIST 800-53 Rev 4 to Rev 5 (or 800-171) or agency equivalent.

Conduct gap analysis to transition to new versions of NIST 800-53 (or 800-171) and MARS-E 2.2 or equivalent.

What You Bring to the Role:

Regulatory Knowledge: Understanding various regulatory frameworks relevant to your industry, such as NIST 800-53 Series, MARS-e 2.2 or current version & FedRAMP.

Risk Assessment: Identifying, analyzing, and evaluating potential risks to ensure compliance with legal and internal policies.

Analytical Skills: Proficiency in data analysis tools and software (e.g., Excel, PowerPoint & SharePoint) to identify trends and develop compliance reports.

Attention to Detail: Meticulously reviewing documents and procedures to ensure no discrepancies are overlooked.

Communication Skills: Effectively conveying complex compliance information through written and verbal communication.

Problem-Solving Abilities: Navigating and resolving compliance issues with innovative solutions.

Ethical Judgment and Integrity: Maintaining a strong ethical compass to ensure unbiased analysis and honest reporting.

Auditing Techniques: Conducting thorough audits to ensure adherence to compliance standards.

Policy Development: Creating and implementing policies to manage compliance risks.

Continuous Learning: Staying updated on legislative changes and evolving standards.

What You Can Expect

This is a 100% work from home position.

Working with a company and team that is supportive of your career and professional development

An inclusive culture and community minded organization where giving back is encouraged

A global team of curious lifelong learners guided by our company values

Paid time off (PTO) plus wellness and healthcare benefits

And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few perks that would pleasantly surprise you (like tuition reimbursement)

Visit www.mybenefits.ttec.com for more information.

The anticipated range is $85-90,000. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Remote

Location/Division Austin, Texas, Remote Job Requisition 045G2 Travailler à domicile Yes

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