CloudOps Manager - Remote

CloudOps Manager - Remote

Description - External

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As an Cloud Sustainment Engineering Manager working remotely in Mexico, you’ll be a part of bringing humanity to business. #experienceTTEC 

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Colombia says it all!

What You’ll be Doing
The Cloud Sustainment Engineering Manager will be responsible for managing a Cloud Sustainment Engineering Team and will work closely with the Cloud Architecture and Design teams to move Cloud Projects into an operational state. The position will lead GCP, Azure, Automation and Linux infrastructure operations in a 24/5 environment with a diverse team across the world. 

 Essential responsibilities of the Cloud Sustainment Engineering team consist of providing production cloud (IaaS, SaaS, PaaS) governance, administration, security and operating system administration, and problem support.

The position will lead our Cloud Services Delivery and supported by the organization ensuring the operational effectiveness of the team. This position administers business processes, maintains cross-functional working relationships, and identifies opportunities for improvement across all core infrastructure including cloud services, servers, operating systems, network, voice and platforms. 

You'll report to the Executive Director, Systems Software Engineering.You'll contribute to the success of the Sustainment Engineering management staff. 

During a Typical Day, You’ll

·Managing Cloud Ops, Automation and Linux teams that will be responsible for governance, administration, operation, compliance, and finops.

·Management of the Delivery of the Cloud services for the Engage business unit.

· Improving Governance, Automation, Administration, and security for all aspects of the cloud (IaaS, SaaS, PaaS).

·Creating streamlined automation for Cloud Operational tasks using Terraform, Python, PowerShell and Ansible.

·Validating and updating all documentation associated with the infrastructure services supported.

·Event and incident management ensuring all faults are resolved within agreed SLA.

·Working directly with the NOC, other operations teams, engineering and architecture as an escalation point and managing information and resources to drive outage bridges to resolution.

What You Bring to the Role

·Education level: Associate degree or higher, or equivalent job experience

·Relevant Cloud and Infrastructure work experience: 5-7 Years

·2 years of managing people

·Solid understanding of Agile Methodology using Jira.

·Extensive IaaS and DevOps experience in GCP, Azure and/or AWS.

·Experience with Cloud Infrastructure Automation tools, preferably Git, Terraform, Jenkins andAnsible.

·Working Experience with infrastructure, networking, Microsoft technologies, O365, Active Directory, Windows Server (physical and virtual), PAM, ProofPoint and Ping

What You Can Expect

• Supportive of your career and professional development 
• An inclusive culture and community minded organization where giving back is encouraged 
• A global team of curious lifelong learners guided by our company values 
• Ask us about our paid time off (PTO) and wellness and healthcare benefits 
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) 

Visit https://mybenefits.ttec.com/?manual for more information.  

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. 

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. 

#LI-Remote