Bilingual Customer Service Representative - Spanish–English

Ciudad de México, México

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Overview

Our business is making customers happy! We’re bringing humanity to business. We're the people and advanced technology behind many of the world's most iconic brands.

Ready to brighten people’s days? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

You’re instrumental in impacting the client, customer, and employee experience. And our customer experience team is a big reason we’re an award-winning culture and company!

Being part of the TTEC family has its benefits

Free career development courses
Health & wellness programs
Paid time off
& work-life balance
Community
give back events
Referral & recognition programs

We’re working hard to earn your smile every day. Whether you work from home or at one of our amazing sites, we have benefits and programs to support you and your family.

Job Details

Bilingual Customer Service Representative –Spanish-English

Breaking News: TTEC obtained the “Best Workplaces 2024” recognition from CompuTrabajo, the employment leader in Mexico.

$15000 MXN hiring bonus if you are hired to our Premium campaign working on site.*
Applies only for the new hires.
$5,000 MXN upon graduate from training (5 weeks) and Nesting (4 weeks), at the end of the first 9 weeks and with a minimum requirement of 95% attendance during those 9 weeks.
$5,000 MXN upon completion of a total of 16 weeks (7 additional weeks to the first 9), with a minimum attendance requirement of 92% during those 7 weeks.
$5,000 MXN upon complete 4 weeks in production (after completing the first 16 weeks), with a minimum requirement of 92% attendance during those 4 weeks.
*Requires the highest written and spoken English level. Quantity before taxes.

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a As a Bilingual Customer Service Representative –Spanish-English working in Mexico City, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

•Answer incoming communications from customers

•Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

•Advanced English and Spanish both written and spoken

•Open availability to work any shift, including evenings and weekends

•Ability to navigate through several web applications simultaneously (multitask)

•Competency using Microsoft Windows

•Live in Mexico City or its surroundings – that’s perfect

What You Can Expect

•Supportive of your career and professional development

•An inclusive culture and community minded organization where giving back is encouraged

•A global team of curious lifelong learners guided by our company values

•Base wage up to 17,000 MXN plus performance bonus opportunities and yes all benefits you'd expect and maybe a few that would pleasantly surprise you

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to the Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orintation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Location/Division Mexico City, Mexico City Job Requisition 03UUF

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"I feel very empowered. TTEC promotes transparency and teamwork and appreciates new ideas." Ankit, TTEC India

Position Profile

What makes an amazing customer experience champion? Check it out below!

Empathetic listener
Helpful
Organized
Problem solver
Digitally savvy
Trustworthy

Choose your own career path

When you join TTEC, your career path is as individual as you are. As you excel in your selected first role, you may decide that it’s the perfect fit. You’ll grow through added training and become even better. And you may also decide that you’d like to learn new skills or further expand on your previous experience. You’ll work with your manager to craft your personalized career journey. You could include growing into a team lead role, transitioning to training or workforce management, or maybe even recruitment where you’ll be a brand ambassador for that next TTEC affiliate.