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Customer Service Representative -  Voice

Bombay, India

VISIÓN GENERAL

El objetivo de nuestro negocio es hacer felices a los clientes. Es por eso que damos un toque humano a los negocios. Somos las personas y la tecnología avanzada que hay detrás de muchas de las marcas más emblemáticas del mundo.

¿Te gustaría alegrarle el día a las personas? Ya sea brindar respuestas prontas a las y los clientes, asesorarles con paciencia y empatía sobre productos o resolver sus problemas con una sonrisa, marcarás la diferencia entre que la experiencia del cliente sea normal o excepcional.

Tu papel es fundamental para mejorar la experiencia de los clientes, los consumidores y los empleados. Y nuestro equipo de atención al cliente es una de las principales razones por las que contamos con una cultura empresarial galardonada.

Formar parte de la familia TTEC tiene sus beneficios

  • bar chart

    Cursos gratuitos de desarrollo profesional

  • heart withstatus bar

    Programas de salud y bienestar

  • person sitting reflecting

    Tiempo libre remunerado y equilibrio entre la vida profesional y personal

  • hand with circles on top

    Actividades de responsabilidad social

  • trophy

    Programas de referencia y reconocimiento

Trabajamos arduamente para ganarnos tu sonrisa todos los días. Tanto si trabajas desde casa como si lo haces en uno de nuestros increíbles centros, contamos con prestaciones y programas para a ti y a tu familia.

DETALLES DEL PUESTO

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Customer Service Representative - Voice working onsite in Mumbai, Maharashtra you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in India says it all!

Our recruitment hub is open for walk-in applicants from Monday to Friday, between 10:30 am and 4 pm. Visit TTEC Mumbai at 403 & 404, Nesco IT Park. If you're considering relocation, we also provide virtual interviews.

What You’ll be Doing 

Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve customer issues via phone and chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

  • Answer incoming communications from customers
  • Connect and resolve issues with customers using via verbal & written communication

What You Bring to the Role

  • Supportive of your career and professional development
  • An inclusive culture and community minded organization where giving back is encouraged
  • A global team of curious lifelong learners guided by our company values
  • Relocation assistance to Mumbai available
  • Competitive base wage plus performance bonus opportunities
  • And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
  • Great English written & verbal communication skills including grammar and spelling   

What You Can Expect

  • Supportive of your career and professional development 
  • An inclusive culture and community minded organization where giving back is encouraged 
  • A global team of curious lifelong learners guided by our company values.
  • Monthly CTC between INR 30,000 - 41,000 with additional performance bonus opportunities.
  • And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives 
  • Must be able to work on a rotating schedule and weekends/holidays if needed.

A Bit More About Your Role 

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. 

You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. 

About TTEC 

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. 

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. 

Location/Division Mumbai, Maharashtra Job Requisition 03W4X
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Testimonial Profile

“Siento que estoy muy bien preparado. TTEC fomenta la transparencia y el trabajo en equipo y valora las nuevas ideas. TTEC cree en la formación de mejores profesionales y tiene programas de desarrollo. Nos sentimos muy capacitados porque podemos ganar y aprender al mismo tiempo.” Ankit, Gerente Senior de Ventas de TTEC India

Perfil del puesto

¿Qué hace que un campeón de la experiencia del cliente sea increíble? Descúbrelo a continuación.

  • Oyente empático
  • Colaborador
  • Organizado
  • Solucionador de problemas
  • Conocedor del mundo digital
  • Confiable

Elige tu propia trayectoria profesional

Cuando te unes a TTEC, tu trayectoria profesional es tan individual como tú. A medida que te vayas destacando en el primer puesto que elijas, puede que decidas que ese es el puesto perfecto para ti. Crecerás gracias a la formación complementaria y mejorarás aún más. Y puede que también decidas que te gustaría aprender nuevas habilidades o ampliar tu experiencia previa. Trabajarás con tu superior para diseñar tu trayectoria profesional personalizada. Podrías incluir un puesto de líder de equipo, la transición a la capacitación o la gestión de personal, o tal vez incluso el reclutamiento, donde serás un embajador de la marca para el próximo miembro de TTEC.

Career Path

La vida en TTEC

Únete a nuestra comunidad de talentos

Tanto si te gusta trabajar con clientes o en un puesto de soporte comercial, tenemos un puesto que te encantará.

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