Manager, Global Total Rewards

Manager, Global Total Rewards

At Percepta, we bring first-class service across each market we support. As a Manager, Global Total Rewardsin United States, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture

What You’ll Be Doing 
The Manager, Global Total Rewards leads the design, implementation, and ongoing management of global compensation, benefits, and recognition programs. This role oversees daily compensation operations that ensure total rewards strategies are competitive, equitable, cost-effective, and aligned with the business and global talent objectives. Driving short- and long-term strategic total rewards initiatives that attract, retain, and motivate talent for APAC, EMEA, LATAM and N.A. regions.

During a Typical Day, You’ll

Global Compensation Strategy
•    Design and manage global total rewards frameworks, including base salary planning, annual incentive plans, and equity programs.
•    Lead compensation reviews that support the organization’s pay-for-performance strategy.
•    Oversee global market research, benchmarking and analysis to ensure total rewards strategy maintains competitive market position.
•    Partner with HR and business leaders on compensation decisions, job evaluations, and pay equity initiatives.
•    Review and approve Salary Increase Request Forms, (SIRF’s) for accuracy and adherence to compensation guidelines.
•    Partner with Workforce Management, Finance and Pricing on budget data and annual Statement of Work price builds.
•    Maintain policies and procedures related to global total rewards, ensuring compliance with local labor laws and regulations.

Benefits & Wellbeing Programs
•    Lead the global benefits strategy, including health and welfare, leave management, retirement, time off, wellness, work life programs, and other employee perks.
•    Balance global consistency with regional customization to meet regulatory and cultural requirements ensuring benefits are competitive and compliant within local markets.
•    Promote employee wellbeing initiatives to enhance engagement and retention.
•    Manage and maximize relationships with vendors, global benefit providers, consultants and other external resources. 
•    Evaluate emerging benefits trends and recommend enhancements based on workforce and business needs.  
•    Lead benefits harmonization efforts during mergers, acquisitions, and organizational changes. 
•    Support open enrollment, new program launches, and change initiatives.

Global Mobility & Recognition
•    Support global mobility programs including expatriate compensation and relocation policies.
•    Oversee visa/immigration requirements for global mobility.
•    Manage employee recognition programs that reinforce company culture and values.

Compliance & Governance
•    Maintain compliance and governance frameworks for total rewards policies, tax regulations, reporting requirements and processes across all regions.
•    Support pay-equity analysis and reporting.

What You Bring to the Role
•    Bachelor’s degree in Human Resources, Business Administration, Finance, or related field. 
•    Master’s degree or professional certification (e.g., CEBS) preferred.
•    Certified Compensation Professional (CCP), Global Remuneration Professional (GRP), or similar certification.
•    7+ years of progressive experience in compensation and benefits management, market trends, including global/multi country programs, preferably in a BPO space.
•    Experience working with benefits brokers, consultants, and vendors.
•    5+ years’ experience in Region-specific leave management compliance.
•    5+ years of experience in coaching employees, advising and guiding leaders.
•    7+ years of financial analysis and reporting experience preferred.

What You Can Expect 
•    Competitive Salary with Incentives
•    Health/Dental/Vision/Life Insurance
•    Flexible Spending Account (FSA) and Health Savings Account (HSA)
•    401(k) with company match
•    Vacation/Sick Time and Paid Holidays
•    Tuition Reimbursement 
•    Employee Assistance Program
•    Employee Discount Program
•    Training and Development Programs (Percepta College)
•    Employee Rewards Program (Perci Perks)

A Bit More About Your Role 
•    Problem-solving abilities for resolving basic to complex matters
•    Strong analytical, problem-solving and attention to detail skills, along with excellent communication and stakeholder management capabilities. 
•    Highly proficient in Microsoft Applications (Word, Excel, Outlook, Power Point) required. 
•    Cultural awareness and global mindset to understand the external marketplace for all locations and the impact it has on sourcing strategies.
•    Ability to effectively present information and respond to questions from groups of managers, clients, and employees.
•    Excellent organizational skills, including the ability to manage multiple assignments and excel in a high volume, fast-paced, multinational organization.

About Percepta 
Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:
•    Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
•    Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
•    Leave it better – We take ownership and leave every process, person, and place better than we found it.
•    Win together – We succeed as one—celebrating, supporting, and showing up for each other.
•    Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect on the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

#LI-onsite