SBU Administrator

SBU Administrator

Location – Dunton, Essex, SS15

Onsite Training - Fully paid training and equipment provided

Salary – up to £24,000

Hybrid Working – 4 days office/1 day home

Hours - 8.30am to 5.00pm

At Percepta, we bring first-class service across each market we support. As Strategic Business Unit (“SBU”) Administrator at Dunton, Essex, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing:

The SBU Administrator role is integral to the daily operations of Dunton SBU and the Commercial Vehicle Fleet Service Centre (“CVFSC”). The SBU Administrator’s duties include ad-hoc operational administrative support and the pulling together and distribution of CVFSC reports. They are also responsible for supporting the CVFSC in managing rotas and tracking holidays and other absences for the Team.

During a Typical Day, You’ll:

• Act as a central liaison between Operations and Work Force Management, supporting annual leave requests and maintaining attendance records, rota reviews and updates, also supporting leadership with monitoring schedule adherence. Inputting Data for Reports and sending them to customers, dealers or Internal Ford stakeholders.
• Managing the set-up of new Team members, arranging equipment, requesting system access, as well as supporting on site collection with new employees
• Supporting the team with equipment or locker concerns or requests, supporting equipment returns to site
• Support with the creation of Customer cases in our CRM system.
• Raising Cheque Requests
• Supporting all on site employee engagement or visitor events.
• Building, developing and maintaining good working relationships across all stakeholder levels including Ford client, team managers, senior management and support departments.
• Provide ad-hoc operational or administrative support as required.

What You Bring to the Role:

• Secondary School qualifications or similar: GCSE/O Grades/ N/SVQ’s Level 1&2. or equivalent experience.
• Previous practiced administration experience is essential
• Entry level reporting and data analysis experience would be useful
• Previous practiced experience working within a call centre environment is advantageous
• Proficient user of MS Desktop applications and MS operating systems; Office suite (Word, Excel, Access, PowerPoint, Outlook). Specialist reporting system knowledge would be desirable
• Good interpersonal skills and problem-solving abilities
• Excellent written and verbal communication skills
• Excellent organisation and time management skills
• Diligence, attention to detail and reliability are essential

What You Can Expect:

• 22 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 27 days annual leave plus bank holidays.
• Life Assurance 4 x annual salary
• Contributory pension scheme
• Private Medical Insurance
• Comprehensive travel insurance for you and family in line with Scheme rules
• Discounted dental scheme
• Discounts on brand new vehicles
• Employee Assistance Program (EAP)

About Percepta
Established in 2000 as a joint venture with TTEC, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them everyday. As a Percepta team member, you can expect:  

Culture of Service – to be treated like you are the customer from day one 

Teamwork– belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions

Respect– a team that is accountable, dependable and gives you their full attention

Proactive– to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization

CareerGrowth – lots of learning opportunities for aspiring minds

Diversity – be a part of our growing diverse and community-minded organization that is all about having fun!

Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.

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