Service Desk Technician

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience.  As a Service Desk Technician working hybrid in The Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in The Philippines says it all!

What You’ll Do -
As a Service Desk Technician, you will be responsible for working closely with our clients, providing advanced Level II IT knowledge, tools, and problem-solving skills to determine, diagnose and solve all IT-related issues.

During a Typical Day, You’ll

·         Set up workstations with computers and necessary peripheral devices (routers, printers etc.)   

·         Check computer hardware (HDD, mice, keyboards etc.) to ensure functionality 

·         Install and configure appropriate software and functions according to specifications  

·         Diagnose and maintain local networks in ways that optimize performance

·         Ensure security and privacy of networks and computer systems

·         Provide orientation and guidance to users on how to operate software and computer equipment 

·         Organize and schedule diagnostic testing around client availability to inhibit impact 

·         Perform troubleshooting to diagnose and resolve problems (repair or replace parts, etc.)   

·         Maintain records of support interactions and time spent in ConnectWise (communication, diagnostics tests / results)   

·         Identify and document computer or network equipment warranty issues and communicate them internally.   

·         Act as a liaison between Vendors and clients for open vendor support requests

What You Bring to the Role

·         Technical Support Experience: 3-5 Years (Preferred)   

·         Experience working with Azure (A plus)   

·         Experience working with Office 365 (Preferred)   

·         Experience working with SonicWall devices (Preferred)   

·         Experience working with HP Devices (Preferred) 

·         Ability to communicate effectively

·         Ability to Prioritize multiple tasks effectively 

·         Ability to work in a fast-paced environment

·         Ability to work independently and in a team environment 

·         Proven Experience as a Technical Support Analyst or relevant position  

·         CompTIA A+ and Network+ will be required within 1 year of hire.

What You Can Expect

·         Supportive of your career and professional development

·         An inclusive culture and community minded organization where giving back is encouraged

·         A global team of curious lifelong learners guided by our company values

·         Ask us about our paid time off (PTO) and wellness and healthcare benefits

·         And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://mybenefits.ttec.com/?manual for more information.

About TTEC:

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Hybrid