Bilingual Customer Service Representative – English – Spanish
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a As a Bilingual Customer Service Representative –Spanish-English working in Bogota, Colombia, you’ll be a part of bringing humanity to business. #experienceTTEC
What be You’ll Doing
Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
•Answer incoming communications from customers
•Conduct research to provide answers for customers to resolve their issues
•Some upselling of products or services to existing customers may be required
What You Bring to the Role
•Bilingual skills in English and Spanish
•Minimum 1 year of customer service experience
•1 year or more post-secondary education OR 2 years equivalent work experience
•Recognize and solve problems of mid-to-high level customer service issues
•Computer savvy
What You Can Expect
•Supportive of your career and professional development
•An inclusive culture and community minded organization where giving back is encouraged
•A global team of curious lifelong learners guided by our company values
•And a competitive base wage of 3,200,000 COL, sign on bonus of 3,200,000 COL, performance bonus opportunities, and the benefits you'd expect and maybe a few that would pleasantly surprise you
A Bit More About Your Role
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
You'll report to the Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Location/Division Bogotá, Bogota D.C.
Job Requisition 03UUQ
