Global Benefits & Leave Administration Supervisor

Global Benefits & Leave Administration Supervisor

At Percepta, we bring first-class service across each market we support. As a Global Benefits & Leave Administration Supervisor in United States, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture

What You’ll Be Doing 
The Benefits & Leave Administration Supervisor owns the full lifecycle of employee benefits and leave programs across Percepta's global operations. You are the subject matter expert -- managing complex vendor relationships, international billing, global compliance, and employee experience across seven countries. You will supervise 1-2 benefits professionals and report directly to the VP of Human Resources.

During a Typical Day, You’ll

Manage Global Benefits Administration
•    Administer health, dental, vision, life, disability, and voluntary benefits across all Percepta geographies: US, UK, Canada, Spain, Mexico, Australia, and South Africa
•    Manage open enrollment end-to-end -- system configuration, communications, employee support, and post-enrollment reconciliation
•    Serve as the primary liaison with benefits carriers, brokers (including AON), and third-party administrators globally
•    Ensure HRIS benefits data integrity through regular eligibility audits and reconciliation
•    Lead new hire benefits orientation and deliver ongoing employee education across all markets
•    Maintain compliance with ACA, ERISA, HIPAA, and applicable international benefits regulations by country

Global Benefits Billing & Invoice Management
•    Manage and reconcile multiple international vendor invoices including AXA, Vitaly Health Services, and other Spain and UK-based providers
•    Coordinate with brokers and vendors to correct invoices related to employee terminations and cohort movements prior to payment approval
•    Partner with Finance and local HR teams to ensure invoices are accurate, compliant, and fully approved before submission
•    Liaise directly with AON and AXA account management on effective dates, revised annual plan summaries, and billing corrections
•    Confirm employee coverage continuity and proactively communicate status to employees while invoice corrections are in progress

Leave Administration (FMLA, ADA & Global)
•    Manage all FMLA, ADA, military, and personal leave requests in partnership with the third-party leave management vendor
•    Ensure timely, compliant handling of all leave cases from intake through return-to-work across US and global populations
•    Serve as the internal escalation point for complex, sensitive, or high-risk leave situations
•    Coordinate with Payroll to ensure accurate leave-related pay treatment for all leave types
•    Maintain complete leave records and provide regular reporting on case status, trends, and compliance metrics
•    Support global leave compliance in partnership with local HR teams and legal counsel by country

Country-Specific Benefits Compliance & Administration
•    Lead Canada benefits filings, coordinating with Payroll and providers to ensure compliance and timely submission
•    Support Spain benefits administration including review and processing of Vitaly Health Services invoices and Occupational Risk Prevention (ORP) training coordination
•    Coordinate with local HR partners (including Valencia) on billing detail review prior to Finance submission
•    Ensure benefits coverage, vendor billing, and employee communication are aligned with country-specific legal and cultural requirements

Wellness, Engagement & Program Support
•    Develop and coordinate wellness and benefits engagement communications by country, ensuring messaging aligns with local offerings and cultural considerations
•    Lead planning and execution of the Annual Wellness Health Fair across US locations (Melbourne, Houston, Allen Park), including vendor coordination and engagement programming
•    Support special program rollouts, including the SJVS/Ford Plan, in partnership with Ford representatives and internal stakeholders
•    Identify and resolve access and eligibility issues for non-standard employee populations in coordination with IT and program partners

Team Leadership & Operations
•    Supervise, coach, and develop 1-2 Benefits & Leave team members
•    Establish SOPs and process documentation to ensure consistency, auditability, and operational continuity
•    Produce leadership-ready summaries and maintain clean audit trails across all global workstreams
•    Partner cross-functionally with HR Business Partners, Payroll, Finance, Legal, and local HR teams
•    Identify opportunities to improve employee experience and reduce administrative burden across the benefits function

What You Bring to the Role 
•    Bachelor’s degree or equivalent experience required
•    PHR, SHRM-CP, CEBS, or equivalent certification preferred
•    5+ years of benefits and leave administration experience, with at least 1-2 years in a supervisory or lead capacity
•    Hands-on experience managing benefits across multiple countries, including UK, Canada, Spain, or Australia strongly preferred

What You Can Expect 
•    Competitive Salary with Incentives
•    Health/Dental/Vision/Life Insurance
•    Flexible Spending Account (FSA) and Health Savings Account (HSA)
•    401(k) with company match
•    Vacation/Sick Time and Paid Holidays
•    Tuition Reimbursement 
•    Employee Assistance Program
•    Employee Discount Program
•    Training and Development Programs (Percepta College)
•    Employee Rewards Program (Perci Perks)

A Bit More About Your Role 
•    Deep knowledge of FMLA, ADA, COBRA, ACA, ERISA, HIPAA, and international benefits compliance frameworks
•    Experience working with third-party leave management vendors and global benefits brokers (AON or similar)
•    Strong vendor management and invoice reconciliation skills across multi-currency, multi-country environments
•    Proficiency with HRIS platforms and strong Excel skills for reconciliation and reporting
•    Exceptional attention to detail, confidentiality, and accuracy -- trusted with sensitive employee and financial data
•    Clear, confident communicator able to translate complex benefits information for employees and leadership at all levels
•    Experience in a BPO, contact center, or multi-site global organization strongly preferred

About Percepta 
Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:
•    Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
•    Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
•    Leave it better – We take ownership and leave every process, person, and place better than we found it.
•    Win together – We succeed as one—celebrating, supporting, and showing up for each other.
•    Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect on the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

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