Onboarding Sales Representative – Portuguese - English

As an Onboarding Sales Representative – Portuguese - English working onsite in Sofia, Bulgaria, for a potential upcoming engagement, you’ll support the growth of a dynamic and rapidly evolving ecommerce marketplace by helping high-value sellers get off to a strong start. Whether responding to incoming queries or reaching out proactively, you’ll guide sellers through onboarding processes and encourage sellers to take part in key campaigns, events, and community opportunities that help grow their business.

During a Typical Day You’ll

• Deliver both reactive and proactive onboarding support to new ecommerce sellers, guiding them through every step of their journey.
• Assist sellers with registration, identity verification, bank setup, shop creation and product listing.
• Respond promptly and professionally to seller inquiries across multiple channels including ticketing systems, internal chat, phone and email.
• Track and manage interactions with accuracy, ensuring timely resolution and excellent seller satisfaction
• Meet and exceed key performance metrics including contact volume, satisfaction scores and conversion rates.

What You Bring to the Role

• Fluency in Portuguese and English, written and spoken
• Sales aptitude
• Strong communication and problem-solving skills
• Proactive, customer-first mindset with attention to detail
• Currently reside in or be willing to relocate to Sofia, Bulgaria

What You Can Expect

• Competitive annual base salary plus bonus based on performance 
• Career-growth and lots of learning opportunities for aspiring minds 
• Knowledgeable, encouraging, supporting and present leadership 
• Diverse and community minded organization 
• Private Health/Medical Insurance, Dental Plan and Eye Care Reimbursements 
• 20 Annual leave days 
• Standard working schedule Monday - Friday

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.