Consultant, Benefits

Your potential has a place here with TTEC’s award-winning employment experience.  As a Benefits Consultant working hybrid as needed by the business in The Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in The Philippines says it all!

What You'll Do

The Benefits Consultant is responsible for the strategic, operational, and regulatory oversight of benefits programs across multiple countries, with primary operational anchoring in the Philippines. This role partners closely with the Executive Director, Global Benefits, and regional stakeholders to ensure benefits programs are competitive, compliant, financially sound, and operationally efficient.

The role requires strong analytical capability, regulatory awareness, and the ability to influence and partner with business leaders, brokers, vendors, Payroll, Legal, Sourcing, and People & Culture partners within a global operating environment.Shape

During a Typical Day, You’ll

Global Benefits Oversight & Program Governance

• Own and oversee benefits programs across supported countries, ensuring alignment with global strategy and local market requirements
• Provide subject matter expertise on medical, risk, and onsite clinic programs
• Partner with brokers, consultants, and vendors to support effective program design and delivery
• Support benefits harmonization, scalability, and optimization initiatives
• Advise leaders and People & Culture partners on benefits strategy, design, and risk considerations
• Serve as a key advisor to the Executive Director, Global Benefits

Onsite Clinic Strategy & Vendor Management

• Oversee the performance, governance, and effectiveness of the onsite clinic vendor
• Manage vendor relationships, including service delivery, contractual obligations, and SLA adherence
• Partner with the clinic provider to ensure a high-quality employee healthcare experience
• Monitor clinic utilization, service patterns, and cost trends through data-driven analysis
• Identify opportunities to improve clinic performance, efficiency, and employee engagement
• Ensure vendor operations align with regulatory and compliance requirements
• Coordinate with internal stakeholders (People & Culture, Payroll, Facilities, Legal) on clinic-related matters
• Manage issue resolution, escalations, and service improvement initiatives
• Support employee communications and education regarding clinic services
• Evaluate vendor performance and contribute to renewal or optimization discussions

Analytics, Controls & Process Excellence

• Perform monthly payroll audits and benefits-related reconciliation activities
• Ensure financial accuracy, reporting integrity, and operational controls
• Leverage advanced Excel and analytical tools for cost modeling, forecasting, and trend analysis
• Identify discrepancies, risks, and process improvement opportunities
• Drive operational efficiency and data integrity initiatives
• Support vendor performance validation and governance processes

Compliance & Regulatory Governance

• Ensure regulatory adherence across all supported jurisdictions
• Partner closely with Legal on regulatory interpretation, governance considerations, and risk assessment
• Support statutory filings, documentation, and regulatory reporting requirements
• Maintain benefits policies and program documentation aligned with local regulations
• Monitor regulatory changes and assess potential program impacts
• Support internal audits and compliance-related reviews

Stakeholder & Vendor Management

• Partner closely with business leaders, brokers, and People & Culture teams
• Manage broker and vendor relationships, renewals, and performance discussions
• Communicate benefits considerations and changes clearly to stakeholders
• Support executive-level discussions with data-driven insights

What You Bring to the Role

• 5–10 years of benefits experience, preferably within the Philippines or multi-country environments
• Experience supporting or managing onsite clinic, healthcare provider, or vendor-based medical programs
• Ability to work a flexible schedule to support global business operations, including evening or night hours when required
• Strong knowledge of medical, risk, and health-related benefits
• Strong understanding of regulatory, compliance, and statutory governance requirements
• Experience working with brokers, consultants, and external vendors
• Experience supporting multi-country benefits programs
• Advanced Excel and analytical skills
• Strong financial controls, payroll audit, and reconciliation capability
• Strong stakeholder management and consulting skills
• Effective communication and public speaking skills
• Strong ability to manage deadlines and competing priorities

Preferred Qualifications

• Experience in BPO, shared services, or complex operational environments
• Experience supporting benefits across multiple countries
• Process improvement or operational optimization experience

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://mybenefits.ttec.com/ for more information.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Hybrid