Toll Payer Advocate MTA I

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Toll Payer Advocate working remotely in New York, you’ll be a part of bringing humanity to business. #experienceTTEC.

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

What You'll be Doing
We are seeking a highly motivated and experienced MTA Toll Payer Advocate Support to work remotely. The ideal candidates will be passionate about providing top-notch service to our customers, resolving inquiries efficiently and thoroughly, and ensuring a positive experience with every interaction. The office of the MTA Toll Payer Advocate works with customers who have not been able to reach a satisfactory resolution at the Customer Service Center.

Compensation
The anticipated range is $29.40 hourly. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

During a typical Day, You'll

• Coordinate directly with the MTA and customers on inquiries and investigations
• Respond promptly and courteously to customer inquiries via email and phone
• Provide accurate information about our products/services, pricing, and policies
• Troubleshoot customer problems and guide customers through solutions
• Research customer accounts to identify root issues
• Prepare detailed financial analysis of customer accounts
• Maintain thorough records of customer interactions and transactions.
• Provides customer support on enforcement efforts
• Continuously strive to improve the customer experience by identifying trends and suggesting process improvements.
• Uphold company values and policies in every interaction with customers.

What  you Bring to the Role

• 18 months or more of customer service and call center experience
• Strong problem-solving abilities and attention to detail
• Dependable, accurate and detail oriented
• Knowledge of computer and internet applications
• Excellent written, verbal, and interpersonal communication skills with supervisors, peers, and customers
• Time management skills
• Bilingual proficiency in Spanish is preferred
• A positive attitude and a passion for helping others.

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.