Cloud Customer Engineer - Krakow

Google Cloud Customer Engineer - Krakow

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience.As a Google Cloud Engineer, Sales Operations for TTEC Engage, you’ll be a part of bringing humanity to business.

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

About the Role

As a Customer Engineer, you will partner with technical Sales teams to differentiate Google Cloud to our customers. You will help prospective and existing customers and partners understand the power of Google Cloud, develop creative cloud solutions and architectures to solve business issues, engage in proofs-of-concepts, and troubleshoot any technical questions and roadblocks. You will engage with customers to understand their business and technical requirements, and present practical and useful solutions on Google Cloud.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
• Share enterprise infrastructure modernization expertise to support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and partnering directly with product management to prioritize solutions impacting customer adoption to Google Cloud.
• Work with Google Cloud products to demonstrate and prototype integrations in customer and partner environments.
• Guide customers through assessments of existing legacy application environments and provide recommendations on a prioritization roadmap for infrastruction and application modernization.
• Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution on Google Cloud.

Preferred qualifications:

• Experience in migrating applications and services to cloud platforms.
• Experience with networking concepts such as software-defined networking, routing, virtual private networks, load balancers and firewalls.
• Experience prospecting, and building and maintaining customer relationships from scratch, with excitement for building Greenfield territories in Enterprise accounts.
• Experience with security concepts such as encryption, identity management, access control, attack vectors, and pen testing.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• Polish, German or English language skills
• 5 years of experience with cloud native architecture in a customer-facing or support role.
• Experience with cloud infrastructure engineering, on-premise infrastructure engineering, virtualization, or containerization platforms.
• Experience working with digital native clients.
• Experience engaging with, and presenting to, technical stakeholders and executive leaders.