Technical Account Manager

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience.As an Technical Account Manager working remotely in Manila, Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in The Philippines says it all!

What You’ll Do
The Technical Account Manager(TAM) is on the Client Strategy Team and acts as the clients' advocate within the account. The TAM will work closely with other departments to quarterback client requests, manage client relationships, and help facilitate an experience that clients love

During a Typical Day, You’ll

• Schedule, conduct, and participate in Client Touch Base Meetings
• Prepare and deliver Client Business Reviews
• Perform initial data collection to prepare for Strategic Technology Assessments.
• Publish meeting notes for Client Touch Base Meetings, Business Reviews, and Strategic Technology Assessments
• Develop strong relationship with key client contacts
• Assist with client interaction and facilitating value-add experiences
• Collaborate with other functions to resolve client strategy inquiries
• Perform documentation updates within internal business systems
• Raise red flags with regards to at risk clients

What You Bring to the Role

• 5+ years of work experience, working within a technology services business or as part of an internal IT department, preferably an MSP.
• IT Knowledge (knowledge of firewalls, switches, servers, wireless access points, Azure, etc)
• Strong Communication Skills– The TAM will act as a liaison between the account and their assigned clients. They will also coordinate with internal teams to facilitate client requests when serving as an escalation point. The TAM must have excellent written and verbal communication skills.
• Relationship Management – The TAM will monitor and manage client satisfaction; along with being responsible for building and maintaining a strong relationship. The TAM will raise red flags with regards to at risk clients.
• Time Management – The TAM will manage, prioritize and execute assigned client success tasks, initiatives, and tickets. The TAM will also be responsible for tracking their time.
• Professional and Service Oriented – The TAM will serve as a primary point of contact and an advocate for the client.  

What You Can Expect

·Supportive of your career and professional development

·An inclusive culture and community minded organization where giving back is encouraged

·A global team of curious lifelong learners guided by our company values

·Ask us about our paid time off (PTO) and wellness and healthcare benefits

·And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://mybenefits.ttec.com/?manual for more information.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Remote