Senior Manager, Global Compliance and Employee Relations

Senior Manager, Global Compliance and Employee Relations

At Percepta, we bring first-class service across each market we support. As a Senior Manager, Global Compliance and Employee Relations in United States, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture

What You’ll Be Doing 
The Senior Manager, Global Compliance and Employee Relations, leads the global compliance strategy, risk mitigation, and employee relations efforts. This role serves as a trusted advisor to HR and business leaders by building strong working relationships across all geographies, managing high-risk people issues while ensuring HR policies meet legal requirements across all regions and balancing consistent global practices with local laws and cultural needs.

During a Typical Day, You’ll
HR Compliance
•    Develop, implement, and maintain global HR compliance frameworks, company policies, and procedures aligned with local labor laws, regulations, and organizational standards.
•    Support the design and implementation of risk management compliance training programs for HR teams, managers, and employees on topics such as anti-harassment, workplace conduct, investigations, and reporting obligations.
•    Maintain awareness of global privacy, data protection, and employment law considerations affecting HR operations and employee relations practices.
•    Contribute to global or regional HR projects requiring compliance expertise, such as policy harmonization, documentation standards, workforce restructuring, or organizational changes
Employee Relations
•    Develop and implement employee relations strategies that promote consistency, fairness, and legal defensibility across the organization. 
•    Oversee complex and sensitive employee relations matters, including grievances, appeals, disciplinary actions, terminations, conflict resolution, and policy violations.
•    Work closely with HR Leadership, Legal and business leaders on managing complex investigations and legal claims.
•    Provide guidance and coaching to HR business partners and managers on employee relations best practices, investigative quality, documentation standards, performance management, and overall workplace conduct.
•    Implement process improvements on case management/tracking, maintain preventive actions, policy enhancements, to reduce risks and improve workplace culture.

What You Bring to the Role 
•    Bachelor’s degree in Human Resources, Business Administration, Industrial/Organizational Psychology, or related field required. 
•    Advanced degree or professional certification SHRM-SCP, SPHR, CIPD, or equivalent) preferred.
•    6-10 years of progressive HR, employee relations, or compliance experience, including leadership responsibility.
•    At least 5 years of experience in HR leadership role.
•    Demonstrated experience handling complex employee relations matters and conducting workplace investigations. 
•    Experience managing global or multi-jurisdictional HR compliance programs is strongly preferred.  
•    Strong knowledge of workplace investigations, and employee relations best practices and employment laws across multiple regions, (APAC, EMEA, LATAM, North America).

What You Can Expect 
•    Competitive Salary with Incentives
•    Health/Dental/Vision/Life Insurance
•    Flexible Spending Account (FSA) and Health Savings Account (HSA)
•    401(k) with company match
•    Vacation/Sick Time and Paid Holidays
•    Tuition Reimbursement 
•    Employee Assistance Program
•    Employee Discount Program
•    Training and Development Programs (Percepta College)
•    Employee Rewards Program (Perci Perks)

A Bit More About Your Role 
•    Ability to partner with legal counsel, and senior leadership on sensitive and high-risk matters.
•    Strong written and verbal communication skills with the ability to influence across all levels of the organization.
•    Demonstrated ability to build trust, drive consistency, and foster collaborative relationships across functions and regions.

About Percepta 
Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:
•    Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
•    Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
•    Leave it better – We take ownership and leave every process, person, and place better than we found it.
•    Win together – We succeed as one—celebrating, supporting, and showing up for each other.
•    Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect on the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

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