Manager, Licensing

Your potential has a place here with TTEC’s award-winning employment experience. As a Manager, Licensing working onsite in Cainta or Araneta,you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the Philippines says it all!

What You’ll be Doing

Do you have a passion for leading, mentoring and coaching? Looking to make a positive impact on the employee experience? This team provides streamlined Licensing services throughout the employee’s lifecycle. In this role, you’ll coach and develop leaders to make sure they’re on track to meet goals and motivate their teams. You’ll review and analyze Licensing processes, timelines and issues tracking for trends and proactive solutioning. You’ll be a part of the team working to acquire and maintain licenses at each stage of agent lifecycle to meet client needs.

You’ll report to the Licensing Director. You’ll impact the business by creating a positive employee experience through developing team leaders who support employees with access to the tools and systems they need to achieve maximum potential in each phase of their career.

During a Typical Day, You’ll

• Monitor overall team tasks needed to acquire resident and non-resident licenses for multiple TTEC lines of business to ensure contract agreements are met

• Attend daily, weekly, and monthly calibration and licensing leadership calls to align on Licensing processes, deliverables and changes in the compliance structure

• Provide feedback and coaching to Licensing employees using internal tools and 1:1 meetings

  
  
  What You Bring to the Role

• 3-year minimum TTEC tenure

• 3-year minimum tenure with Onboarding Guide or ID Management Team

• Ability to identity and mitigate risks

• Proven organizational skills and ability to set and meet/exceed objectives

• Advanced MS Office skills including Outlook, Teams, Excel, Word, PPT, SharePoint

• Strong decision-making skills, ability to manage difficult situations, and de-escalate/diffuse 

  
  
  What You Can Expect

• Supportive of your career and professional development

• An inclusive culture and community minded organization where giving back is encouraged

• A global team of curious lifelong learners guided by our company values

• Ask us about our paid time off (PTO) and wellness and healthcare benefits

• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement). Visit https://mybenefits.ttec.com/ for more information.

  
  

  About TTEC
  Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hype

  rgrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

  TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

  #LI-Onsite