AI Measurement and Analytics Specialist

At Percepta, we bring first-class service across each market we support. As AI Measurement and Analytics Specialist, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing

The AI Measurement and Analytics Specialist owns the data behind every AI adoption and value decision our program makes, from baseline capture through the dashboards that inform GO / ITERATE / STOP calls.

This role makes sure the numbers tell the true story of what’s happening for agents and customers, not just what the system logs.

The role sits within Client Engagement – Transformation, AI Enablement & Adoption (Business Development / Global), and reports to the Senior Manager, AI Solutions Product Owner.

Core Objectives

During a Typical Day, You’ll

1. Baseline & Telemetry Data Capture

2. Dashboard & Scorecard Management

3. Data Quality & Cross-Functional Partnership

What You Bring to the Role

What You Can Expect

A Bit More About Your Role

Success Metrics (First 6–12 Months)

About Percepta

Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.

Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, we:

Lead with Humility – We listen first, lead with empathy, and stay grounded so people and ideas have room to grow.

Service beyond self – We serve others - clients, customers, and teammates - with care and integrity in every interaction.

Leave it Better – We take ownership and leave every process, person, and place better than we found it.

Win together - We succeed together by lifting each other up, influencing one another for the better, and ensuring everyone wins.

Deliver Remarkable - We engage openly and with curiosity to co-create bold ideas that connect and inspire.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect on the communities we serve by not only delivering amazing services and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test. Percepta is an Equal Opportunity Employer.

Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payment or personal information such bank account details from applicants at any point in the recruitment process.

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