Executive Director, Operations

Your potential has a place here with TTEC’s award-winning employment experience. As an Executive Director, Operations working Remotely in the United States, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

What you’ll be doing:

The Executive Director, Operations ensures that Service Partner sites and supported lines of business deliver on KPIs and critical operational expectations.  Each Business Support Manager is responsible for results achieved across multiple lines of business and multiple service partner locations including ensuring operational goals are exceeded including facilitating the resolution of process and operational issues through cross-functional partnerships, managing highly escalated issues requiring communication to all levels of leadership, and drive continuous improvement through optimizing efficiencies.

During a Typical Day You’ll:

• Builds capability by developing a strategy to support the design, customization, and delivery of leadership development programs.
• Partners with corporate resources to align global leadership strategies and technology solutions
• Provides leadership and development to the leadership development team.  To include, hiring, performance management, and terminations of team members
• Drives the optimization of learning technology tools such as TTEC University, High Definition Video and Social Media. Manages the utilization of technology to link leadership learning initiatives to performance
• Partners with executive leadership to identify performance needs develop and implement strategies and tactics.  Identify solutions and initiatives to create organization effectiveness. 
• Work effectively with consultants, vendors and professional resources to enhance organization capability

What You Bring to the Role:

• Experience in working with management assessing, diagnosing and developing interventions to align training initiatives with company strategies and values experienced presenter/facilitator and familiar with principles of adult learning   
• Knowledge and sensitivity of diversity issues in training ability to effectively deal with conflict and highly sensitive situations
• Strong consulting and influencing skills excellent interpersonal and communication skills, both written and verbal 
• Strong organizational skills and attention to detail user knowledge of database systems. 
• Ability to analyze results of behavioral assessment tools
• Possess contract negotiating capabilities to help build potential partnerships needs to be able to bring staff and key influencers together to work in concert

What You Can Expect:

··An annual incentive program

··Medical, dental, and vision

··Tax-advantaged health care accounts

··Financial and income protection benefits

··Paid time off (PTO) and wellness time off

··Tuition reimbursement and access to thousands of free online courses

·Visit TTEC Benefits for U.S. Employees | TTEC  for more information.

·The anticipated range is $160,000-175,000 USD. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

About TTEC

·Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.