Account Planning / Go-To-Market Coordinator
Bringing smiles is what we do at TTEC… for you and the customer. As an Account Planning/Go-To-Market Coordinator workingHybrid in Bogota, Colombia,you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Colombia says it all!
What You’ll be Doing
We are looking for an Account Planning/Go-to-Market Coordinator to join our team and help us ensure internal partners are able to provide necessary insights as part of account planning activities as well as coordinate large – and small-scale projects on behalf of the sales and marketing organizations. This is an incredible opportunity to collaborate with stakeholders throughout the business, become a trusted resource, and create amazing client experiences.
You'll report to the Director of GTM Operations.
During a Typical Day,You’ll
- Oversee the tactical components of Account Planning, provide necessary reporting, and monitor progress (approximately 50%)
- Coordinate client-facing meetings and marketing events (1-to-3-week duration)
- Utilize hybrid and agile project management delivery methods to lead matrixed teamssupporting initiatives across the Sales and Marketing organizations
- Responsible for "connecting the dots", identifying and driving innovative solutions, and successfully executing the plan to include identifying risks, interdependencies, and blockers
- Conduct data modeling and analytics to achieve an elevated level of performance and empower teams with the information they need.
- Develop business relationships, which includes working with all levels and organizations across the company
- Successfully flex to accommodate ever changing priorities and accomplish goals on time, with quality
What You Bring to the Role
- 5+ years combined professional experience in project management, process improvement, sales, data analytics, Salesforce, event coordination, and business consulting.
- Project Management certification (PMP) or active engagement in obtaining certification (preferred)
- Established capabilities for creating structure and leadingformal and informal projects using hybrid and/or agile project delivery methods.
- Ability tosuccessfully manage competing priorities, identify and solve issues with incomplete data andlittle direction on concurrent long and short project durations
- Excited to foster and maintain new relationships and demonstrate solid project leadership across multiple functional areas
- Demonstrated experience with strategic and operational planning, resource allocation, leadership techniques, and coordination of people and resourcesfor both in-person and virtual events.
- Must be able to travel domestically with occasional international travel required approximately 10%.
What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit www.hellottecbenefits.com for more information.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Hybrid