Logistics Operations Associate – English (Hybrid)

Your potential has a place here with TTEC’s award-winning employment experience.  As a Logistics Operations Associate – English, working hybrid in Sofia, Bulgaria, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Bulgaria says it all!

What You’ll Do

Do you have a passion for helping others and giving them peace of mind? As a Logistics Operations Associate you will work on various issues related to the logistics support ensuring all tasks and requests are processed on time and in compliance with the highest standards of quality.

We strive on offering the very best levels of service and believe in "what we say and how we say it" leaves a lasting impression with our customers. Therefore, we will provide you with all the necessary tools, training and confidence needed to do a great job.

During a Typical Day, You’ll

• Work collaboratively with other departments to incorporate logistics with company procedures and operations; 
• Manage logistic operations and support various logistics processes (eg delivery, missed shipments, special deliveries, etc.) 
• Manage purchase orders, check invoices, highlight discrepancies; 
• Communicate monthly performance metrics, analyze deviations and take corrective action plans with the logistic partners to ensure on time part deliveries to customers; 
• Ensure orders from the network / shipments from vendors are executed; 
• Identify the best sourcing location from the network.

What You Bring to the Role

• Fluency in English - verbal and written communication skills 
• Attention to detail 
• Good time management and communication skills 
• Experience working with electronic data 
• High level of planning and organizational skills

What You Can Expect

• Supportive of your career and professional development 
• An inclusive culture and community minded organization where giving back is encouraged 
• A global team of curious lifelong learners guided by our company values 
• And yes... a competitive compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you 
• Ask us about our paid time off (PTO) and wellness and healthcare benefits

Visit https://mybenefits.ttec.com/ for more information.

A Bit More About Your Role

We'll train you to be a subject matter expert in your field, so you can provide exceptional service whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught – a caring and supportive nature to shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Hybrid