Corporate Travel Consultant – Spanish-English

Your potential has a place here with TTEC’s award-winning employment experience.  As a Corporate Travel Consultant – Spanish-English, working remote in Athens, Greece, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Greece says it all!

What You’ll Do

Are you passionate about travel and great customer service? Do you enjoy helping people find the right solution, solving problems quickly, and working in a fast-paced international environment? As a Corporate Travel Consultant – Spanish-English, you’ll support business travelers and corporate clients throughout their travel journey. From booking flights and hotels, to managing changes, cancellations, and unexpected travel issues, you’ll make sure every trip runs as smoothly as possible.

During a Typical Day, You’ll

• Manage corporate travel bookings including flights, hotels, rail, car rentals, and other travel services, using Spotnana and other travel booking platforms to create accurate and efficient reservations. 
• Provide professional, personalized support to business travelers via phone, email, chat, and other communication channels, ensuring a consistently high level of customer service. 
• Handle new reservations, changes, cancellations, rebookings, and itinerary adjustments, while ensuring bookings comply with traveler preferences and corporate travel policies. 
• Support travelers through flight disruptions, schedule changes, missed connections, cancellations, and other travel-related challenges, quickly identifying and implementing the best available solutions. 
• Recommend travel options by balancing company travel policies, traveler preferences, availability, and cost, while using Spotnana and other travel technology to optimize the traveler experience. 
• Collaborate with airlines, hotels, travel suppliers, and internal teams to resolve complex travel situations and provide end-to-end support. 
• Maintain accurate traveler and booking information while staying up to date on travel products, destinations, booking procedures, corporate travel policies, and industry regulations.

What You Bring to the Role

• 3 or more years of hands-on experience using Spotnana Agent Desktop 
• Fluent Spanish and strong English, both written and spoken. 
• Corporate travel servicing experience, including reservations, ticketing, changes, cancellations, refunds and disruption management 
• Ability to work from home in Greece, aligned with the Athens operation 
• Customer-focused with a genuine passion for delivering exceptional traveler experiences. 
• Strong problem-solving abilities and the ability to remain calm and professional under pressure. 
• Excellent attention to detail and organizational skills.

What You Can Expect

• Supportive of your career and professional development 
• An inclusive culture and community minded organization where giving back is encouraged 
• A global team of curious lifelong learners guided by our company values 
• And yes... a competitive compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you 
• Ask us about our paid time off (PTO) and wellness and healthcare benefits

Visit https://mybenefits.ttec.com/ for more information.

A Bit More About Your Role

We'll train you to be a subject matter expert in your field, so you can provide exceptional service whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught – a caring and supportive nature to shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

You'll report to a Supervisor. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

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