Litigation Support Specialist

Your potential has a place here with TTEC’s award-winning employment experience. As a Litigation Support Specialist working hybrid across Virginia Beach and Chesapeake, VA, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

This position requires that you reside within 50 miles of Virginia Beach and Chesapeake, VA.

What You’ll be Doing

Do you have a passion for law, public speaking, and ensuring compliance? Whether it’s preparing cases, negotiating settlements, or representing the organization in court, you’ll be the difference between operational efficiency and excellence.

During a Typical Day, You’ll

•    Oversee the full legal lifecycle of toll violation cases from summons issuance to post-trial motions.
•    Prepare cases daily and appear in person for weekly court sessions across multiple jurisdictions.
•    Review court dockets and internal systems to research case histories and identify repeat offenders.
•    Engage directly with defendants via phone, email, and in person to clarify charges, negotiate settlements, and guide pre-trial options.
•    Represent in General District and Circuit Courts as custodian of records and testifying witness.
•    Coordinate with Commonwealth Attorneys and private counsel for appeals or complex litigation.
•    Maintain detailed records of court outcomes and ensure compliance with reporting requirements.

What You Bring to the Role

•   College degree or equivalent experience (legal studies preferred but not required).
•    At least 6 months of experience in a legal field.
•    Strong public speaking skills and ability to navigate sensitive conversations.
•    Excellent written and verbal communication skills.
•    Ability to manage multiple caseloads and deadlines across jurisdictions.
•    Proficiency with computer systems and legal documentation.
•    Must be comfortable with hybrid work (remote admin tasks and in-person court appearances).

What You Can Expect

•    Supportive of your career and professional development
•    An inclusive culture and community minded organization where giving back is encouraged
•    A global team of curious lifelong learners guided by our company values
•    Base wage starting at $25.50 per hour
•    And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://www.ttecjobs.com/en/us-employee-benefits for more information.

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.