HR Advisor

Employment Details

• Contract Type: Full-Time, Permanent, Hybrid Working (2 days onsite / 3 days working from home).
• Working Hours: 40 hours per week Monday – Friday 0830-1700
• Salary: £36,000 basic salary + performance bonus + company benefits

Drive your career forward with Percepta and join the people powering the world’s leading automotive customer experiences. As an HR Advisor working Hybrid in the United Kingdom, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of our award-winning, people-first culture.

What You'll Be Doing

As an HR Advisor, you will provide proactive and professional people support to leaders and employees across the business. You will offer guidance on employee relations matters, support HR initiatives, and help ensure our people practices are compliant, consistent, and aligned with company values.

During a Typical Day, You'll

• Provide advice and guidance to managers and employees on HR policies, procedures, and employment practices.
• Support employee relations cases including absence management, disciplinary, grievance, capability, and performance matters.
• Partner with leaders to promote employee engagement and a positive workplace culture.
• Assist with investigations, hearings, and case documentation, ensuring compliance with UK employment legislation.
• Support recruitment, onboarding, and workforce planning activities as needed.
• Maintain accurate employee records and HR documentation.
• Contribute to HR projects, process improvements, and policy updates.
• Analyse HR trends and metrics to support business decision-making.

What You Bring to the Role

• Previous experience in an HR Advisor, HR Generalist, or similar HR role.
• Strong knowledge of UK employment law and HR best practices.
• Experience handling employee relations cases independently.
• Excellent communication and interpersonal skills.
• Ability to build effective working relationships with stakeholders at all levels.
• Strong organisational skills with the ability to manage multiple priorities.
• High level of discretion when handling confidential information.
• CIPD qualification or working toward CIPD certification preferred.

What You Can Expect

• 25 days annual leave to start, increasing by 1 day on each anniversary for the first 5 years, up to a maximum of 30 days, plus bank holidays.
• Life Assurance 4x annual salary.
• Contributory pension scheme.
• Private Medical Insurance.
• Comprehensive travel insurance for you and your family in line with scheme rules.
• Discounted dental scheme.
• Discounts on brand new vehicles.
• Employee Assistance Program (EAP).
• Award-winning Employee Rewards & Recognition Program (Perci Perks).

A Bit More About Your Role

This role offers the opportunity to work closely with business leaders and employees to create a positive employee experience. You'll play a key role in supporting business objectives through effective people practices, coaching managers, resolving workplace challenges, and contributing to initiatives that drive engagement, performance, and organisational success. You'll be part of a collaborative HR team that values partnership, continuous improvement, and people-first solutions.

About Percepta 

Established in 2000 as a joint venture with TTEC, Percepta has specialised in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

• Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
• Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
• Leave it better – We take ownership and leave every process, person, and place better than we found it.
• Win together – We succeed as one—celebrating, supporting, and showing up for each other.
• Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

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