Security Operations Center Analyst

Security Operations Center Analyst
Remote / US shift

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience.  As a SOC Analyst working remotely in The Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in The Philippines says it all!

What You’ll Do -
The Security Analyst is a front-facing role, working directly with incoming alerts, reports, and metrics to monitor and maintain the security of the clients. The SOC Analyst performs triage to filter out non-actionable information so that clients can continue to focus on running their businesses. The Analyst performs minor response to non-serious, non-complex events and escalates anything else to senior security team staff. This position reports to the SOC Team Lead.

During a Typical Day, You’ll

·         Monitor incoming alerts, reports, and metrics from a variety of a systems to perform triage 

·         Perform minor response to non-serious, non-complex events (malware, data leakage, account misuse, etc.) 

·         Perform automated or manual patching of discovered vulnerabilities or misconfigurations. 

·         Escalate more serious or complex events to senior security team staff 

·         Clearly explain event sources and resolutions to clients 

·         Clearly document steps taken 

·         Follow documented procedures to drive resolution 

·         Make recommendations for improvements to processes and tools 

What You Bring to the Role

·         Willingness to learn and improve both core function skills and potential additional security role skills

·         Both strong written and strong verbal communication skills, both internally and client-facing

·         Basic understanding of SOC practices and processes

·         Strong understanding of incident response practices and processes

·         Strong understanding of the Windows operating system (Linux and Macintosh a plus) 

·         Strong understanding of the Windows ecosystem (Active Directory, Azure, Microsoft365)  

·         Experience with ticketing and tracking systems

·         Basic knowledge of networking protocols and topologies, as well as network analysis.  

·         Basic understanding of malware analysis

·         Analytical, problem solving, critical thinking skills

·         Basic understanding of OS and network auditing  

·         Knowledge of scripting languages (PowerShell, batch, etc.) a plus

·         Security+, E|CIH, & GCIH certifications (or equivalents) all preferred

What You Can Expect

·         Supportive of your career and professional development

·         An inclusive culture and community minded organization where giving back is encouraged

·         A global team of curious lifelong learners guided by our company values

·         Ask us about our paid time off (PTO) and wellness and healthcare benefits

·         And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://mybenefits.ttec.com/?manual for more information.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Remote