Automotive Live Tour Host
VISÃO GERAL
Nosso objetivo é satisfazer os nossos clientes! Por isso, humanizamos os negócios. Somos as pessoas e a tecnologia avançada por trás de muitas das empresas mais renomadas do mundo.
Gostaria de deixar o dia das pessoas mais positivo? Seja fornecendo respostas rápidas aos clientes, prestando consultoria sobre produtos ou encontrando soluções para os problemas deles com um sorriso no rosto, você será a diferença entre do experiência do cliente ser razoável e incrível.
Você é fundamental para impactar a experiência do cliente, do consumidor e do funcionário. E nossa equipe de experiência do cliente é um dos principais motivos pelos quais somos uma empresa com cultura premiada!
DETALHES DA VAGA
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Automotive Live Tour Host with TTEC in Milton Keynes, United Kingdom, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
What You’ll be Doing
Do you have a passion for cars and a love of providing great digital customer experiences? Whether it’s, providing live, online product consultations to current owners, virtual tours of vehicles to prospective customers, or creating engaging and inspiring video content for websites and social media, you’ll make the difference between an average or an exceptional customer experience.
Bring your natural ability to connect with people, share your enthusiasm for the product with them and facilitate their next interaction with the company. You'll host live personal virtual tours in a truly innovative Virtual Showroom to help get customers excited about the vehicle, answer their questions and then book a test drive at their local retailer of choice. You'll combine your interest in virtually marketing cool products with the opportunity to work one to one with a customer to help them find the vehicle that fits their requirements, or to help existing drivers get the most from their vehicles.
During a Typical Day, You’ll
- Confidently deliver virtual face-to-face showcases of vehicles to prospective customers, working with them to establish their needs and help them move on in their decision process
- As a product expert, showcase detailed knowledge of vehicles
- Identify opportunities to create sales leads for retailers
- Answer queries from existing owners and demo how to make use of their vehicle’s features
- Create video content for use on brand websites and social media, support filming with script writing, presenting, video production and editing
- Support the Live Tour Team Lead with daily and weekly reporting
- Support the movement of vehicles in and out of the studio
What You Bring to the Role
- Strong communication skills with an emphasis on being engaging
- Interest in and ideally experience in creating video content for online media
- Driving license
- Attention to detail, including ability to develop in depth knowledge of automotive products
- Tech savvy, with solid knowledge of Microsoft Office
What You Can Expect
- Knowledgeable, encouraging, supporting and present leadership
- Diverse and community minded organisation
- Career-growth and lots of learning opportunities for aspiring minds
- Relocation assistance available
- And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you like private medical from day one, holiday entitlement and be clear on statutory holidays as well, paid sick entitlement
- Visit https://mybenefits.ttec.com for more information.
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
In this role, you will report to the Team Lead and work with a team of virtual showroom hosts. Together, you’ll deliver a great customer experience through the Live Tour channel.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
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“Eu me sinto muito bem preparado. A TTEC promove a transparência e o trabalho em equipe e valoriza as novas ideias. A TTEC acredita na formação de melhores profissionais e tem programas de desenvolvimento. Nos sentimos muito motivados pelo fato de podermos ganhar e aprender ao mesmo tempo!” Ankit, Gerente Sênior de Vendas da TTEC Índia
Perfil da posição
O que caracteriza um extraordinário campeão de experiência do cliente? Confira abaixo!
- Ouvinte atencioso
- Colaborador
- Organizado
- Solucionador de problemas
- Conhecedor do mundo digital
- Confiável
Escolha sua própria trajetória profissional
Ao entrar para a TTEC, sua carreira será tão única quanto você. Conforme você se destaca na primeira função que escolheu, pode decidir se é a opção perfeita. Você crescerá com o treinamento complementar e se tornará ainda melhor. E você também pode decidir se gostaria de aprender novas habilidades ou expandir ainda mais sua experiência atual. Você trabalhará com seu gerente para desenvolver sua trajetória de carreira personalizada. Você pode incluir o desenvolvimento para uma função de supervisão, a transição para treinamento ou planejamento de pessoal ou talvez até mesmo recrutamento, onde você será um embaixador da marca para o próximo colaborador da TTEC.