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Bilingual Customer Service - Govt Public Trust Clearance - Spanish-English - Remote USA

Englewood, Colorado; ; Remote

VISÃO GERAL

Nosso objetivo é satisfazer os nossos clientes! Por isso, humanizamos os negócios. Somos as pessoas e a tecnologia avançada por trás de muitas das empresas mais renomadas do mundo.

Gostaria de deixar o dia das pessoas mais positivo? Seja fornecendo respostas rápidas aos clientes, prestando consultoria sobre produtos ou encontrando soluções para os problemas deles com um sorriso no rosto, você será a diferença entre do experiência do cliente ser razoável e incrível.

Você é fundamental para impactar a experiência do cliente, do consumidor e do funcionário. E nossa equipe de experiência do cliente é um dos principais motivos pelos quais somos uma empresa com cultura premiada!

Trabalho remoto: Sim

Fazer parte da família TTEC tem seus benefícios

  • bar chart

    Cursos gratuitos de desenvolvimento de carreira

  • heart withstatus bar

    Programas de saúde e bem-estar

  • person sitting reflecting

    Equilíbrio entre vida pessoal e profissional

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    Eventos de responsabilidade social

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    Programas de indicação e reconhecimento

Trabalhamos com afinco para conquistar seu sorriso todos os dias. Quer você trabalhe em casa ou em uma de nossas incríveis unidades, temos benefícios e programas para você e sua família.

DETALHES DA VAGA

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Temporary Bilingual Customer Service Representative – Govt Public Trust Clearance – Spanish English working remotely, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

This role is limited to residents of certain locations in the United States only.  This position is open to residents of AL, AR, DE, FL, GA, ID, IN, KS, KY, LA, MO, MS, MT, NE, NM, OR, NC, NV, OH, OK, SC, SD, TN, TX, UT, VT, WY.  Applications for this role will not be accepted from residents of AK, AZ, CA, CO, CT, HI, IL, IA, MA, MD, ME, MI, MN, NH, NJ, NY, ND, PA, RI, VA, WA, WI, WV, or outside of the United States.  These restrictions are for this opportunity only.  You may qualify for other TTEC openings.  Please continue to search TTECjobs.com.

What You’ll be Doing

TTEC supports a number of government contracts for both long term and short-term assignments. We are building an Emergency Response Team to be called on in the event of a natural disaster and be ready to go within about 48 - 72 hours’ notice. When a national emergency strikes, we’re at the ready.  These positions are fulfilling as you support those US residents when they are at their time of need.

During a Typical Day, You’ll

  • Consult with your neighbors on the available services that can support their situation
  • Provide the best solutions for their need via a variety of communication channels that could include voice, email or chat
  • Respond to customer inquiries with active listening
  • Resolve customer issues with patience and understanding

What You Bring to the Role

  • 6 months or more of customer services experience
  • High school diploma or equivalent
  • Great written and verbal communication skills in Spanish-English
  • Computer experience
  • Bilingual in English and Spanish
  • Because this is in support of a US government assignment, you must be a US citizen.

Technology

  • High speed internet (> 15 mbps)
  • While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
  • Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in
  • We will provide a computer to be used for the duration of this project

What You Can Expect

  • Supportive of your career and professional development
  • An inclusive culture and community minded organization where giving back is encouraged
  • A global team of curious lifelong learners guided by our company values
  • Base wage range of $17.20 per hour plus an additional $4.41 per hour for the first 40 hours in lieu of health benefits for this temporary role.

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Location/Division Englewood, CO , United States , Remote Job Requisition 03XKS Work From Home Yes
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Testimonial Profile

“Eu me sinto muito bem preparado. A TTEC promove a transparência e o trabalho em equipe e valoriza as novas ideias. A TTEC acredita na formação de melhores profissionais e tem programas de desenvolvimento. Nos sentimos muito motivados pelo fato de podermos ganhar e aprender ao mesmo tempo!” Ankit, Gerente Sênior de Vendas da TTEC Índia

Perfil da posição

O que caracteriza um extraordinário campeão de experiência do cliente? Confira abaixo!

  • Ouvinte atencioso
  • Colaborador
  • Organizado
  • Solucionador de problemas
  • Conhecedor do mundo digital
  • Confiável

Escolha sua própria trajetória profissional

Ao entrar para a TTEC, sua carreira será tão única quanto você. Conforme você se destaca na primeira função que escolheu, pode decidir se é a opção perfeita. Você crescerá com o treinamento complementar e se tornará ainda melhor. E você também pode decidir se gostaria de aprender novas habilidades ou expandir ainda mais sua experiência atual. Você trabalhará com seu gerente para desenvolver sua trajetória de carreira personalizada. Você pode incluir o desenvolvimento para uma função de supervisão, a transição para treinamento ou planejamento de pessoal ou talvez até mesmo recrutamento, onde você será um embaixador da marca para o próximo colaborador da TTEC.

Career Path

Vida na TTEC

Participe de nossa comunidade de talentos

Se gosta de trabalhar com clientes, consumidores ou em funções administrativas, nós temos a posição ideal para você.

Interessado em

  • Customer Care Representative, Estados UnidosExcluir
  • Customer Care Representative, RemoteExcluir
  • Customer Care Representative, Englewood, Colorado, Estados UnidosExcluir

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