Workforce Specialist - IDM - Temp/Intern NEX in Quezon City at TTEC

Date Posted: 8/29/2018

Job Snapshot

Job Description

Position Purpose
  • Responsible for the creation, maintenance, and termination of login IDs, including but not limited to Avaya, Cisco, NICE, and client specific applications.
  • Work in conjunction with Operations, Training, Quality, GWFM, Talent Acquisition, and Human Capital to ensure that new hires and transferred employees can access a variety of systems at the start of their employment and/or transfer to a new program
  • Complete maintenance tasks on logins such as password resets and profile changes along with ensuring that access of terminated or transferred employees is removed at the time of termination or transfer
  • Expected to have a strong understanding TTEC’s policies and procedures to ensure that the expectations of TTEC and our clients are achieved effectively and efficiently.

Job Qualifications
Skills, Knowledge & Abilities :
  • Ability to read, analyze, and interpret assigned tasks using critical thinking skills and strong attention to detail
  • Excellent written and verbal communication skills with the ability to effectively communicate and interact with all levels of personnel within the organization, including presenting information and responding to questions from internal and external customers
  • Ability to identify and properly handle complex issues
  • Skill in establishing and maintaining effective working relationships with a diverse population
  •  Advanced knowledge of Microsoft Excel, Word, PowerPoint, Access, Outlook, and other programs as required
  •  Advanced analytical and problem-solving skills
  • Able to work independently with efficient time management skills
  • Advanced knowledge of TTEC technologies such as SharePoint, Centerpoint, CMS Supervisor, Mosaic, and Locus
  • Demonstrated time management and multi-tasking capabilities with a sense of urgency in a fast-paced, ever changing environment
  • Required to be able to transfer learned knowledge to others within the team, as a Subject Matter Expert (SME)
  • Ability to exercise initiative and judgment as well as make decisions within the scope of assigned authority

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