Windows Systems Administrator in Quezon City at TTEC

Date Posted: 2/21/2018

Job Snapshot

Job Description

TTEC, the customer experience organization that powers the world's greatest brands, is hiring a Windows Systems Administrator to join the mission of transforming customer experience and bringing humanity to business.

Position Summary :
The Windows Systems Administrator will be responsible for the day to day support, administration and maintenance of Microsoft Windows Server-based technologies. This role requires in-depth knowledge of Windows Server 2008/12/16, Active Directory, Hyper-V, VBS and PowerShell scripting languages, LDAP, TCP/IP, NTP, DNS, IIS, DHCP, SNMP, SMTP and SSL/TLS. The individual must take ownership of maintenance activities, incident and problem management to meet or exceed established service level agreements. In this role, the administrator will interact with internal, customer, and third-party teams for troubleshooting of configuration, integration and deployment activities.
Duties & Responsibilities will include :
  • Provide Tier-2 support for Windows based systems and services (Windows Server, Hyper-V, Active Directory, DNS, DHCP)
  • Adhere to best practice security measures to protect the confidentiality, integrity and availability of customer data
  • Conduct routine hardware and software audits to ensure compliance with established standards, policies and configuration guidelines
  • Document, schedule, conduct and test system changes in accordance with operational guidelines
  • Administration of patch management through SCCM
  • Administration and support of Microsoft Exchange On-Prem and Online (O365)
  • Administration of Symantec Endpoint Protection

Basic Qualifications :
  • Fluent in English
  • Flexibility to work off-hours in support of a 24x7 business model
  • 2 years experience installing, configuring and maintaining Windows Server 2008/2012/2016 in both physical and virtual environments
  • 2 years experience with SCCM 2007/2012 patch management and application deployment
  • 2 years experience with Microsoft Exchange technologies (on-prem / O365)
  • 2 years experience with Symantec Endpoint Protection 
  • BA/BS in CIS, related degree or equivalent experience
  • Current Microsoft Certified IT Professional or MCSA
  • Strong and demonstrated experience with automated deployment platforms and scripting (PowerShell, VBScript, etc.)
  • Detailed understanding of advanced Windows services including : Remote Desktop Services, IIS, Clustering Services
  • Demonstrated expertise in Active Directory administration and group policy management
  • Understanding of shared storage, replication, load balancing, and LAN/WAN technologies
  • Understanding of IT service management frameworks such as ITIL
  • Understanding of high availability and disaster recovery strategies

Preferred Qualifications :
  • Server Virtualization experience : VMware and Hyper-V
  • Microsoft Azure systems administration

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