Trainer in Dublin, Leinster, IE at TTEC

Date Posted: 4/8/2018

Job Snapshot

Job Description

General Summary

Under limited supervision and working with subject matter experts, this position is responsible for new hire training, assessing ongoing training needs, and delivering training to all levels of TTEC employees to improve individual and team performance.  Combining sales knowledge and adult learning theory, this position is responsible for fully owning training and consulting projects from concept to delivery and measurement.

Essential Duties & Responsibilities :

•Provides consistent and uniform delivery of training and facilitation and testing for front-line sales employees, supervisors, and managers.  Considered a "master trainer" and will excel in all delivery techniques and the application of adult learning theory.  Responsible for consulting with staff on the quality of all classroom instruction delivered by the department.
•Leads the initiative in determining needs assessment; conducting the assessment and interpreting the results.  Consults with clients, end users, staff, management, and executives.  
•Acts as a consultant on the quality and integrity of all curriculum produced by the department.
•Acts as a sales coach after training to reinforce sales concepts and effective application of sales methods.
•Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximize employee morale, productivity, and efficiency/effectiveness.
•Other related duties as assigned.

Job Specifications :

•Relevant Bachelor's Degree or equivalent combination of education and/or experience.
•Excellent communication skills; both verbal and written.
•Excellent project management skills.
•Strong sales and sales training skills.
•Strong presentation skills.
•Strong interpersonal and management skills.
•Self-motivated/goal and process oriented.
•Ability to coach and motivate others. 
•Ability to deliver a training course and measure results. 
•Ability to work independently with limited management supervision
•A minimum of 1 year sales training experience in a call center environment is essential. 
•A minimum of 1 year experience in training delivery and the application of adult learning techniques, preferably with a focus on skills development.    
•Experience with Cloud-based products preferred.
•Fluent in English essential 

Benefits package

•Competitive annual base salary plus bonus based on performance 
•Excellent relocation package to assist you in moving to Dublin (Including flight assistance and 7 Nights hotel accommodation). 
•Continuous paid training on the latest technology 
•Private Health/Medical Insurance, Dental Plan and Eye Care Reimbursements 
•Private Pension and Life assurance 
•20 annual leave days 9 statutory days entitlement 
•Potential for rapid advancement in many fields, and throughout 17 countries!

Why TTEC (formerly TeleTech)?

Our company was founded more than three decades ago. We are proud to serve the customers of some of the most successful companies on the planet and we bring the best team, tools and practices to everything we do. We interact with customers 24/7 in more than 80 countries and in 50 languages across social, mobile, digital, and face -to-face channels. Working at TTEC (formerly TeleTech) is unlike anywhere else. 
When you join our team, you are more than just an employee. You are a member of the TTEC (formerly TeleTech) family.

Experience being part of a global family. Apply today at http ://


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