Time Keeping Specialist in Cainta, Calabarzon, PH at TTEC

Date Posted: 9/20/2018

Job Snapshot

Job Description

Position Summary
The Time Keeping Specialist (TKS) is responsible for the daily administration of timekeeping policies and procedures, review and inputting of changes into the Human Resource Information System (HRIS), bi-weekly processing of properly recorded time for submission to Corporate payroll, and managing monthly, quarterly, and semi-annual operational bonuses as well as the Annual Incentive Plan for applicable G&A employees. 
Duties and Responsibilities
Administration and oversight of timekeeping system and payroll submissions
  • Review employee electronic timecards for accuracy of punches, agent daily approvals, exceptions and supervisor pay period approvals.
  • Performs sign-off for pay period after supervisor approval of all timecards through time keeping system, prepare and process data extraction from timekeeping system to provide to payroll.
  • Responsible for compliance of site pay practices and that are being followed at site in accordance with Percepta policies
  • Ensures that data imports are loading into the timekeeping system, e.g. punch loads, workforce management system loads, accrual balances, HRIS system loads.  Submits work orders as necessary, and contacts appropriate support resources for problem resolutions
  • Review time off accruals for accuracy and submit discrepancy adjustments as necessary
  • Research and process all adjustments to employee time data
  • Enter timekeeping data related to terminations and special payments (vacation payouts)
  • Perform bi-weekly check register audits to ensure accurate employee payments
  • Provide service and support to employees for pay related inquiries.
  • Act as a liaison between Technology and Corporate Payroll in support of timekeeping system
  • Research and identify any systems issues between several data points which feed data to timekeeping system
  • Serve as interface with Finance to provide client billing information from timekeeping system
  • Serve as interface with WFM for trouble shooting and problem solving on any system schedule discrepancies as well as schedule changes and exceptions
  • Assist in training of new timekeeping users as necessary
  • Serve as back up for the TKS position in the other locations as necessary to ensure payroll is processed as required in the event of absence
  • Work on special projects as requested by Site HR and Corporate HR

Human Resources Business Partner Support
  • Perform HRIS new hire entry and set up.  Providing new employees with system credentials and aiding new employees with direct deposit, tax withholding, and benefit election questions.
  • Reviewing for accuracy and inputting all employee changes in the HRIS system.

Projects and Miscellaneous
  • Work on activities and/or projects as requested by Manager.
  • Support requests for data extrapolation and other projects as requested. 

  • AA or BA/BS degree in Mathematics, Accountancy, Computer Science, or similar field or equivalent work-related experience preferred.

  • 2 or more years of position related experience required.
  • Experience in Payroll and Benefits Administration is an advantage.

  • Strong customer service orientation
  • Detail oriented with high level accuracy
  • Strong Mathematical aptitude
  • Understanding of legal requirements for pay practices in multiple states.
  • Computer experience, including, MS Excel and MS Word.
  • Ability to communicate well with other departments, and all levels of management, with minimal supervision.
  • Exceptional time management skills
  • Strong attention to detail

  • Available to work outside normal work schedule when necessary to ensure accurate payroll processing in the event of systems issues and/or delayed input
  • This position requires a high level of professional integrity.
  • Employee information must be kept confidential.


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