Temporary Licensing Facilitator in Phoenix, AZ, US at TTEC

Date Posted: 8/19/2018

Job Snapshot

Job Description

Licensing Facilitator
The Licensing Facilitators will conduct study sessions on site with candidates that are attempting to obtain their Health Insurance License.  Help to motivate, coach and train adult learners on key concepts that will assist them in passing their state exam and obtaining their license.  Proctors will also perform routine clerical duties, such as filing forms and other records from licensed agents and applicants. They will input data or correspondence from files as requested within an appropriate time frame.  Overtime is expected for this position.
Key Performance Objectives :
  • Manage communication between multiple departments
  • Manage communication to students
  • Maintain 100% accuracy of all training completion records and reports
  • Coordinate day-to-day operations, processes, and reporting; administration for TeleTech global training platform
  • Obtain and maintain a state exam passing rate of for students of 70% or higher
  • Understand and improve the key success metrics associated with each training goal
  • Deliver consistent customer service and communication

Basic Qualifications :

  • Strong understanding of TeleTech's business, core values, and goals
  • Must be Licensed to Sell Health Insurance in your Resident State
  • Must be able to work Overtime as required.
  • Ability to lead and partner successfully with teams, management and client
  • High level of integrity, judgment and follow through
  • Strong attention to detail and desire to follow procedures
  • Strong analytical, verbal and written communications skills
  • Great interpersonal skills in with a diverse population
  • Open, honest, and empathetic manner when working with people
  • High customer service orientation
  • Ability to respect and ensure strict confidentiality of customer data
  • Demonstrated multi-tasking capability and proven success in fast paced environment
  • Proficient English, both written and verbal
  • Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos or ability to learn technology quickly 

Notice to external Recruiters and Recruitment Agencies : TTEC (formerly TeleTech) does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC (formerly TeleTech), and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC (formerly TeleTech).
Employment Requirements : TTEC (formerly TeleTech) requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC (formerly TeleTech) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.