Temporary Licensed Team Lead in Orlando, FL, US at TTEC

Date Posted: 7/10/2018

Job Snapshot

Job Description

TeleTech is now hiring Seasonal Healthcare Trainers!
If this describes you …

• Team Orientated

• Outgoing & Focused

• Passionate & Motivated

… then, APPLY TODAY!
In this role, you'll supervise the daily activities of a group of associates by providing mentoring, coaching and guidance while also making recommendations on areas which need improvement. Other responsibilities include : working with associates to address employee relations issues, development and coaching sessions. In this position, it will be your responsibility to engage and develop each member of your team so that they can achieve their full potential. You'll also be directly accountable for associate attrition and employee satisfaction. Plus, you'll be responsible for monitoring absence and attendance for your team.

•         Team Leads are responsible for a team’s performance, development, mentoring, and coaching to meet and continuously improve both TeleTech and client metrics for inbound and outbound calling.

•         Team Leads focus on team performance providing motivation and support to enhance engagement and success in attaining targets and goals.

•         Team Leads hold team accountable for meeting all performance indicators/metrics using reporting tools and techniques such as Kronos, Empower, monitoring calls, team meetings, and one-on-ones.

•         Team Leads are visible on the floor and/or visible on the buddy list and in chat and are available primarily for associates questions, issues, and customer escalations; ensure a quality customer experience on every call, resolution of issues, attendance, reliability, and reduction of attrition.

•         Team Leads lead staff in accordance with policies and procedures of TeleTech.

•         Team Leads primarily support a single client to meet /exceed client expectations ensuring billable hours are on track and teams’ attainment of hitting goals. Responsible to meet team productivity and quality goals. May have additional project and/or initiative work where benefits extend beyond the immediate team. Communicate with managers and another Team Leads.
Become a Member of the TeleTech Team
TeleTech has a 30-year history of hiring great people just like you! In fact, our team includes more than 40,000 employees in over 17 countries worldwide, handling approximately 3.5 million customer transactions daily. Its people just like YOU that make TeleTech a great place to work.
What we offer :
And here's the important stuff… TeleTech provides our associates with :

• Competitive salary bonuses

• Advancement and Career Opportunities

• Paid training

What we’re looking for :
Motivation, Passion, Integrity. Those are just some of the attributes valued at TeleTech. Of course, there are some other requirements too.
These include : 

• Must hold a 0215-state health insurance license

• Must have superior time management and organizational skills

• Analytical ability to interpret statistical reports

• Strong knowledge of call center metrics and improvement methods

• Proficient in working with Microsoft Word, PowerPoint, Excel and Outlook

Preferred experience :
  • Knowledgeable about Medicare with experience navigating the Medicare requirements
  • Adapt to our TTEC Sales model and transfer to direct reports driving high sales performance
  • Thrive in a high energy, fast paced, Sales environment

Are you ready to accept the challenge? Because TeleTech is ready for YOU!
Click on the Apply Now button to let us know about you. Even better, apply now and tell your friends to apply too. For more information on the world of opportunity that awaits you at TeleTech visit our career website at http ://www.teletechjobs.com/.
Notice to external Recruiters and Recruitment Agencies : TeleTech does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TeleTech, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TeleTech.


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