Temp/Seasonal Licensing Coordinator - Atlanta, GA in Duluth, GA, US at TTEC

Date Posted: 7/6/2018

Job Snapshot

Job Description

Seasonal Licensing Coordinator

Assists Licensing Manager in maintaining records, compiling information, and submitting forms to client and state agencies in order to initially license and keep insurance agents licensed. Performs routine clerical duties, such as filing forms and other records from licensed agents and applicants. Inputs data or correspondence from files as requested within an appropriate time frame. Has knowledge of commonly-used concepts, practices, and procedures within a particular field.

Key Performance Objectives :

  • Manage the communication
  • Maintain 100% accuracy of all training completion records and reports
  • Coordinate day-to-day operations, processes, and reporting; administration for TeleTech global training platform
  • Learn key business objectives, timeframes, and requirements associated with each training goal and class
  • Understand and improve the key success metrics associated with each training goal
  • Deliver consistent customer service and communication

Basic Qualifications :
  • Strong understanding of TeleTech's business, core values, and goals
  • Ability to lead and partner successfully with teams, management and client
  • High level of integrity, judgment and follow through
  • Strong attention to detail and desire to follow procedures
  • Strong analytical, verbal and written communications skills
  • Great interpersonal skills in dealing with a diverse population
  • Open, honest, and empathetic manner when dealing with people
  • High customer service orientation
  • Ability to respect and ensure strict confidentiality of customer data
  • Demonstrated multi-tasking capability and proven success in fast paced environment
  • Proficient English, both written and verbal
  • Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos or ability to learn technology quickly
  • Reporting
  • Preferred Qualifications
  • Knowledge of call center business
  • Basic LMS knowledge and experience
  • Call center experience in a training environment
  • Advanced knowledge of MS office (Excel, Outlook, PowerPoint)