Technical Support Specialist fluent in Romanian in Sofia at TTEC

Date Posted: 6/19/2018

Job Snapshot

Job Description

Here we provide our employees with :

• Extensive training programs;
• Environment that stimulates achievement and excellent customer service;
• Competitive remuneration package;
• Access top notch business best practices;
• Work in a challenging and pleasant business environment;

Your responsibilities will be related with :

• Tracking the cases and CSAT results following the processes;
• Follow up with the customers until problem is resolved; 
• Monitor the relevant queues;
• Follow up on cases assigned, creation of new cases according to the processes;

To be suitable candidate you need to possess :

• Fluency in Romanian;
• Good level of English language; 
• Excellent customer handling skills; 
• Ability to prioritize and work under their own initiative;
• Experience in customer handling will be an advantage;

So join our team of upbeat professionals and support some of the most successful organizations on the planet! It is people just like YOU that make TTEC (formerly TeleTech) a great place to work at.

All documents will be treated in the strictest confidentiality.
Only short-listed candidates will be invited for an interview.