Technical Support Representative – Video Conferencing Tier 2 in Rockledge, FL, US at TTEC

Date Posted: 1/29/2018

Job Snapshot

Job Description

Walk-ins highly encouraged for potential same day job offer
4050 Riomar Drive, Rockledge FL 32955




Deliver amazing customer & technical support in a contact center environment that enables you to experience all the rewards a large, respected organization has to offer!  You’ll use your interpersonal and technical skills to educate business customers on our products, resolve their issues, and get them back up and running quickly and efficiently.


What you’ll experience in this career :


• Communicate with customers via telephone or in written form, such as through e mail, letters, faxes, chat and forum posts
• Answer customers’ questions, lead them skillfully through the network technology and assist them in using our products to effectively operate their business
• Yse computer-based tools and problem-solving skills to identify, research, isolate, and resolve customer issues
• Identify areas of opportunity within your defined scope of support, report on them and help us get better at what we do


Experience you’ll need to be successful :


• Previous work experience in a call center environment in TSR position or IT related background in general
• Passion for & commitment to delivering the best support experience in a Business to Business (B2B) environment
• Ability to adapt to a dynamic work environment with frequent new product releases and updates
• Ability to communicate effectively with all customer types
• Technical aptitude with an ability to explain technical concepts to a varied audience
• Excellent soft and interpersonal skills
• Strong problem-solving skills to diagnose and logically resolve customer problems using good judgment, acquired knowledge of Client products, and tools such as the Client knowledge base and publically available common knowledge sources
• Proficiency in troubleshooting of multiple computer operating systems (ie : Windows, Macintosh)
• Proven ability to support various hardware environments, standard applications (Microsoft Office)
• Experience using video conferencing tools like Skype for Business, Zoom, BlueJeans, Citrix, or other
• Ability to understand cabled and wireless networks
• Strong email, word processing, and web usage skills
• Strong understanding of consumer electronics
• Ability to analyze, evaluate and resolve complex situations
• Ability to organize and prioritize workload
• Ability to educate customer on Client products and capabilities while using Client knowledge base and other common knowledge sources publicly available
• High school education (or equivalent) with engineering or computing focus, if applicable… Some relevant college or tech school preferable.


Our customer experience champions like you receive :


• Competitive pay plus performance-based bonuses
• Continuing education
• Career advancement opportunities
• Employee Rewards and Discounts
• And much, much more!


For more information on the TTEC (formerly TeleTech) experience, visit http ://www.ttecjobs.com/ or search #ExperienceTTEC (formerly TeleTech) throughout social media to experience the global conversation for yourself.