Systems Software Principal Engineer (Automation Process Engineer) in Mandaluyong at TTEC

Date Posted: 5/9/2018

Job Snapshot

Job Description

TeleTech is seeking a Systems Software Principal Engineer (Automation Process Engineer) to join our Enterprise Services team.

The Sr. Intake and Governance Analyst will be responsible for documenting and analysis of identified automation opportunities. This role develops, inspects, mines, transforms, and models data to build the requirements and ROI needed to evaluate and prioritize each opportunity. Prepare, schedule, facilitate, and present content necessary to facilitate the Automation Intake Process from request to Governance Approval.  Support the continuous improvement and integration of the Automation Intake Processes into the other key processes within the Center of Excellence.

This role is pivotal in providing input into design and delivery of RPA automation processes. This requires communication and understanding of IT, Operations, and other business segments as they relate to application and systems reporting. The role will require the ability to listen and communicate with other department leads and have the ability to identify and manage requirements documentation.  

This role will report directly into the Manager of Process Improvement.
Essential Duties & Responsibilities :          

  • Conduct Stakeholder interviews to document and analyze business processes while identifying automation opportunities 
  • Prepare, schedule, facilitate, document, and present content necessary to facilitate the RPA Intake Process from Ideation to Governance Approval.
  • Assist with implementing and developing the automation intake and demand processes
  • Working within project planning constraints, communicating any identified project risks and issues to the delivery/project manager accordingly and providing inputs to the change control process.
  • Supporting the Operational Teams during the UAT and rollout phases

Job Specifications :

  • BA/BS or equivalent experience (5 years) and 2 years of Information Technology experience
  • 5 years’ proven ability to facilitate, lead, and or mentor teams through process requirements activities and change adoption 
  • 5 years of Business Analyst experience that includes some time spend gathering and documenting business requirements
  • Previous experience working with Microsoft Excel, Microsoft Visio, and Microsoft PowerPoint (ability to create, edit, track)
  • Excellent oral and written communication skills with effective communication skills for writing reports/proposals and supporting presentations
  • Ability to work independently
  • Six Sigma / Lean certification desired
  • Understanding of ITIL Service Lifecycle desired 


TTEC is one of the largest and most geographically diverse global providers of technology-enabled business process outsourcing solutions. Our integrated global solutions are provided by approximately 45,000 employees utilizing 35,600 workstations across 68 delivery centers in 16 countries. ttec and its subsidiaries have a 28-year history of designing, implementing, and managing critical business processes for Global 1000 companies to increase their operating efficiencies. ttec and its subsidiaries support more than 270 business process outsourcing programs serving approximately 90 global clients in the automotive, communications and media, financial services, government, healthcare, retail, technology and travel and leisure industries. 



Notice to external Recruiters and Recruitment Agencies : TeleTech does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TeleTech, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TeleTech.


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