System Administrator -- Austin, Texas in Austin, TX, US at TTEC

Date Posted: 6/25/2018

Job Snapshot

Job Description

TTEC (formerly TeleTech) is seeking a System Administrator to join our Technology Services team.   

Why choose TTEC (formerly TeleTech) to enhance and broaden your career?  We are just as passionate about providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are.  Whether you’re the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success! 
 
 

What you’ll be doing : 
 
 

As part of our Cloud Engineering team, you will work with our Hosted Collaboration Solutions division supporting Cloud based enterprise environments and will have exposure to virtualization software, SAN infrastructure, and datacenter networking.  
 
 

What you’ll bring to us :
 
 
  • Daily tasks include server staging, AD configuration, and deployment of VM instances of Avaya and Cisco Systems voice solutions
  • Shared responsibility and daily operational deployment of entire server environment 
  • Enterprise patch management and enterprise server management  
  • Working with a team to help maintain the vSphere infrastructure within global data centers in support of Cisco’s hosted cloud solution service offering for eLoyalty’s enterprise clients.  
  • Work with the team to help support Cisco UCS B series blade server chassis
  • Responsible for producing high quality deliverables in a timely fashion. 
  • Work with vendors / cross team engineering group/s to provide solutions to complex issues.  
  • Ability to work flexible hours including on call and after hours work for scheduled and unscheduled maintenance. 




What skills you’ll need :
 
 
  • 2 years enterprise level administration and troubleshooting experience with Windows Server
  • 1 years’ experience deploying, supporting, and administering VMware 5.0 in large virtual server infrastructure environments is a plus
  • Understanding and experience of networking technologies including AD, DNS, WINS, and DHCP.
  • Knowledge of Cisco UCS B series blade server chassis and Cisco UCS Manager 2.0 or later.
  • Knowledge with Cisco, HP or Intel server hardware, firmware, BIOS, RAID, server backups and server security along with SAN including EMC, VNX, VNXe, VMAX, or Isilon is a plus
  • Must possess problem solving and troubleshooting skills in supporting enterprise level clients, logical and methodical problem solving skills, and the ability to communicate and justify the resolution process where necessary. 
  • VCP, MCSA or MCSE certifications preferred but not required


 
 

Who We Are :
 
 

TTEC (formerly TeleTech) is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.
 

Our Customer Technology Services segment drives customer experience outcomes to small, medium and enterprise clients by providing best in class Cloud and Premise Contact Center and Unified Communications Solutions, and CRM, Multi-channel, Omni-channel and WFO Services.  
 
 
 
 
Lead Everyday w Do the Right Thing w Reach for Amazing w Seek First to Understand w Act as One w Live life Passionately
 

 
 
Notice to external Recruiters and Recruitment Agencies : TTEC (formerly TeleTech) does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC (formerly TeleTech), and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC (formerly TeleTech).
 
 
Employment Requirements : TTEC (formerly TeleTech) requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC (formerly TeleTech) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.