Strategic Marketing Manager in Tempe, AZ, US at TTEC

Date Posted: 2/5/2018

Job Snapshot

  • Employee Type:
  • Location:
    Tempe, AZ, US
  • Job Type:
  • Experience:
    At least 3 year(s)
  • Date Posted:

Job Description

Strategic Marketing Manager – TTEC (formerly TeleTech)
Status : Full Time                                                                                      
Description :
This role is responsible for the continued growth and success of TTEC (formerly TeleTech) and our client programs.  This position successfully leverages telesales strategies in a consultative fashion to directly improve the performance of sales teams and maximize program performance.  This individual will leverage CRM tools, perform data and call analysis, and draw on sales and/or marketing call center experience to identify, create and deliver relevant tactics and strategies to drive program success.
Essential Duties & Responsibilities :
  • Work in direct collaboration with sales management, forge partnerships with sales partners to drive sales performance.
  • Identify emerging trends and leverage relevant benchmarks of sales performance.
  • Leverage industry best practices, methodologies and tools for inbound and outbound telesales.
  • Present to all levels across organization and clients, create impactful presentations to motivate and convince stake-holders to employ your recommendations.
  • Be a subject matter expert within a sales vertical or have the ability to research and provide relevant industry trends, implications and best practices.
  • Oversee processes and best practices for data evaluation and tactic development, implement and work with others on procedures and deployment.
  • Develop and communicate recommended strategies with supporting data, overseeing multiple programs, concurrent efforts, while effectively managing projects and communications.
  • Develop collaborative relationships with client marketing, analytics and business partners.
  • Tie short term and long term strategies and tactics to larger organizational development and strategies.
  • Work with FedEx Marketing team to establish strategies and execute campaigns.

 Job Specifications : 
  • Minimum of three years experience working in a sales floor/team strategic advisory role.
  • Three plus years experience in marketing, segmentation and campaign targeting and a minimum of five years in a direct consultative role to others including teaching, leading and driving desired behaviors in audiences.
  • Direct quantitative experience, demonstrated analysis on sales trends, sales behaviors, data mining and tactics-in a sales or call center environment.
  • Knowledge of inbound/outbound call center, phone technologies including IVR, broadcast and dialers.
  • BS/BA required, MBA a plus.
  • Strong skills for data analysis and interpretation in Excel, Access and other tools.
  • Outstanding PowerPoint skills, must be comfortable in presenting in front of audiences of all sizes.
  • Ability to work with, interpret needs and present to sales, marketing clients and management.
  • Experience with marketing and sales initiatives and campaigns from ideation through execution.
  • Must possess current understanding of digital engagement strategies.

Notice to external Recruiters and Recruitment Agencies : TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC.
Employment Requirements : TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.