Sr. Social Media Specialist in Belfast, UK at TTEC

Date Posted: 4/12/2018

Job Snapshot

Job Description

If you are a passionate and results-driven social media professional with a proven history of building and engaging social communities, we want you to join our EMEA team.

What you’ll be doing :
We are looking for a strategic Sr. Social Media Specialist to lead our social media efforts in EMEA. The Sr. Social Media Marketing Specialist is responsible for guiding and monitoring online discussions with TTEC 's virtual community across multiple social and digital platforms. In addition to posting content, this individual will also serve as an expert on the communities they manage and provide regular feedback and post-performance analytics to further guide social strategy. The Sr. Social Media Marketing Specialist should be well-versed in social media channels like Facebook, Instagram, Twitter, LinkedIn, YouTube as well as online community trends, technology and strategies.
What you’ll bring to us :
  • Manage and post company related content for Facebook, Twitter, Instagram, LinkedIn, company Blogs, forums and other social media channels and ensure consistency of messages across multiple networks.
  • Participate in professional networking by following other bloggers and online writers; plus attending relevant events (either online or in person) to gain additional knowledge of digital/social/viral trends.
  • Daily monitoring of TTEC's social and digital media presence, including answering questions from the online community.
  • Responsible for measurement and analytics. Develop scalable ways to use data and metrics to drive growth.
  • Stay up to date on new social media tools, best practices and how competitor organizations and companies are using them, so that the company can continue to be an early adopter of these technologies.
  • Develop contests and innovative content that promote our culture and position TTEC brand positively on social.
  • Drive candidates understanding of our company culture via social media and online platforms to support talent acquisition and establish our employer brand.
  • Work closely with cross-functional teams to ensure maximum ROI for advertising messaging, online campaigns through our social platforms.

What skills you’ll need :
  • Bachelor's degree ideally in Communications, PR, Marketing or Digital Media.
  • Fluent in English and excellent written communication skills. Additional language skills a plus.
  • 3 years past experience in B2B or B2C social media/digital marketing.
  • Must possess strong interpersonal, analytical, problem-solving, and presentation skills to work with people at all levels.
  • Experience managing and measuring integrated social ad campaigns.
  • Proficient with Microsoft Office products (Creative Adobe Suite). Video editing skills a plus.
  • Experience with social media analytics. Knowledge of social media monitoring tools a plus.
  • You will be asked to present work samples.



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