Sr. Principal Data Center Project Manager in Englewood, CO, US at TTEC

Date Posted: 3/2/2018

Job Snapshot

Job Description

Title :  Senior Data Center Project Manager
Ttec is seeking an experienced Senior Project Manager with strong Data Center Project Management experience. This role will be based in one of our newer Data Centers in Ashburn,VA.

Key Role Responsibilities will include :
(The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all-inclusive.)

Project Delivery :

•        Manage Data Center integration and large migration projects

•        Accountable for Quality Delivery

•        Manage the Project Scope

•        Create and manage a detailed Project Schedule

•        Manage the Project Budget (Future State)

•        Drive Project Activities

•        Communicate Risks and Manage Issue Resolution

•        Follows the defined Project Delivery Process (PDLC)
Project Leadership :

•        Define Team Interactions

•        Set Expectations for All Stakeholders

•        Manage / Resolve Conflict and Uncertainty

•        Collaborate with Project Delivery Partners

•        Maintain a neutral presence within the project team
Voice of the Project :

•        Primary source for Project Information

•        Partner for the Business Owner / Sponsors

•        Coordinate all communication for Project Team

•        Engaged with all Project Stakeholders / Sponsors

•        Responsible for regular Project Status Updates

•        Facilitates the capturing and prioritization of project requirements

•        Leads, plans, schedules, tracks, and manages project deliverables, goals, and milestones; adjusts project plans and/or resources to meet changing needs and requirements

•        Analyzes Organizational Change Management (OCM) hurdles and devises/executes plans to overcome resistance and foster adoption of project deliverables

•        Monitors, reviews, and/or appropriately escalates functional, quality, and timeline issues

•        Develops and executes procurement management plan in association with Procurement and the vendor management plan

•        Ensures project plans and all project documents are complete, current, and appropriately stored

•        Delivers engaging, informative, well-organized presentations

•        Assists customers remotely over the phone using remote control software or in person
  • Performs other duties and responsibilities as assigned including but not limited to :

o   Holds/attends team meetings, phone conferences, and training as needed
o   Knows, understands, and follows teammate guidelines, employment policies, and department or company procedures
What you’ll bring to us :
    • Minimum of four (4) years’ experience managing IT Infrastructure and Data Center Migration/Integration projects / programs
    • Experience with projects in multiple technologies and functions required
    • Demonstrated experience in resource management and change management techniques preferred

  • Project Management Institute - Project Management Professional Certification (PMI-PMP) preferred but not required.
  • Demonstrated ability to transfer skills and knowledge to a high performing team
  • Ability to integrate and align strategy across functions, processes and teams
  • Proven ability to implement improved business processes working in a dynamic and fast-paced environment with tangible results

What skills you’ll need :
  • Implementation, technical design, and process improvement project experience
  • Excellent oral, written and interpersonal communication skills
  • Demonstrated stakeholder management and enterprise relationship building experience
  • Proven ability to organize and prioritize personal tasks and activities and those of project team members as necessary

•        Demonstrated strengths in organization, reasoning, critical thinking, and problem-solving skills along with attention to detail

•        Expert computer skills and proficiency in MS Project required; proficiency in MS Word, Excel, PowerPoint, SharePoint and Outlook required
Who We Are :
Ttec is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.
Our Enterprise Services organization is the machine behind our market-facing product and solution areas, enabling each of our segments to deliver for our clients.  Whether Information Technology, Finance, Accounting, Tax or Treasury, Supply Chain or Legal, or one of our Human Capital team members, we help to guide and simplify TeleTech’s business processes and operations.
What We Offer :

•        A fun, challenging and rewarding work environment

•        Performance equity, variable incentive bonus plan, 401K company match

•        Professional development and tuition reimbursement

•        Paid time off and leave of absence programs

•        Cafeteria, fitness center, car detailing, dry cleaning, postal services, covered parking 

•        Rich wellness program and activities along with wellness incentives

•        Above & beyond employee recognition programs

•        Access to local discounts to services and entertainment venues

•        Social activities including employee events, social hours, take your kids to work day, holiday luncheons & patio grill summer concert series

Lead Everyday  Do the Right Thing  Reach for Amazing  Seek First to Understand  Act as One  Live life Passionately

Notice to external Recruiters and Recruitment Agencies : TTEC (formerly TeleTech) does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC (formerly TeleTech), and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC (formerly TeleTech).
Employment Requirements : TTEC (formerly TeleTech) requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC (formerly TeleTech) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


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