Sr. Event Planner / Site Visit Manager in Pasay at TTEC

Date Posted: 7/19/2018

Job Snapshot

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Job Description

Philippines Site Visit Manager/Senior Event Planner

Critical to our ability to grow the business is the ability to demonstrate our Customer Care and Growth Services capabilities via site visits.  These visits give clients the opportunity to better understand who we are, how we grow and develop our people, and how we provide excellent service to our clients and their customers.  The quality of a site visit can determine whether a new business opportunity is won or lost.  The person in this role will help prepare for, conduct and follow-up from client site visits across all facilities in the Philippines.


This role will be responsible for :
  • Site visits across all TTEC Philippine locations.  Working under the direction of the US Site Visit Manager, the person will this role will help with all aspects of site visit preparation, conduct and follow-up.  This could include
    • managing visit schedules and documentation,
    • developing presentation materials
    • developing renderings and props for the visit
    • arranging site mock-ups
    • working with clients to arrange travel logistics
    • administering procurement activities
    • conducting follow-up debriefing discussions 

It’s critical that the person in this role be highly poised and comfortable in a client-facing situation.  The person in this role must also be comfortable travelling to multiple Philippine locations to host the visits, and able to work off-hours as needed (e.g. Philippine night time, to host clients who are touring sites that work during the US day). 
  • Site visit procurement.  The person in this role will manage and administer relationships with vendors who support site visits, providing things such as props, architectural renderings, printing services, catering, etc.  This includes helping to identify and select preferred vendors, administering the procurement approval process and working with accounting to ensure that vendors are paid.

  • Site visit tracking and reporting.  The person in this role will help manage the calendar of site visits, and produce reports from Salesforce showing scheduled, in-process and past site visits along with the downstream win/loss results of the corresponding opportunities.

  • Additional marketing activities as needed.  On an as-needed basis, and when time permits in between site visits, the person in this role will be called upon to help with email marketing campaigns, contact data gathering, event research and evaluation, and sales collateral development for the APAC region.


Required Skills/Experience

We’re looking for someone who enjoys the competitiveness of the sales function and the excitement of helping to generate leads and drive growth, and who can generate creative ideas for highlighting the best aspects of our facilities and capabilities.  We need someone who is poised and comfortable facing off with clients, and able to “think on their feet” to resolve last minute issues and still produce a positive outcome in situations that don’t always go as planned.  The person in this role will need to work with a large number of stakeholders, including Sales Executives, Site Leads and clients, and must be able to manage competing priorities and deadlines in a positive manner.  Specific skills and experience include :
  • BA/BS or equivalent experience; Business Administration, Hospitality or Marketing preferred
  • Demonstrated ability to manage multiple projects simultaneously
  • Excellent written and verbal communication skills
  • Experience with marketing events and/or client site visits a plus
  • Demonstrated presentation skills a plus
  • Powerpoint skills a plus
  • Experience using a plus
  • Experience in the customer service and/or call center field a plus



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