Service Delivery Manager in Uniontown, PA, US at TTEC

Date Posted: 7/8/2018

Job Snapshot

Job Description

Operations Manager, Sales Delivery
TTEC is seeking a seasoned Operations Manager, Sales Delivery/Manager III, Sales Service Delivery to join our Customer Care team.

At TTEC, our acquisition, growth and retention solutions deliver superior outcomes for both B2B and B2C markets. Our award-winning search to sales platform combines digital marketing with chat and voice sales expertise to drive results.

What you’ll be doing : 

This role will lead a team of Sales professionals with a focus on building customer relationships, increasing program revenue and improving current sales processes.  This position will serve as a liaison between TTEC and client with respect to increasing revenue, improving customer and client satisfaction and expanding the scope of the program.

What you’ll bring to us :

  • Hire, train and coach a team of sales personnel on their sales ability including managing to metrics. 
  • Evaluate all sales personnel on their ability to make a prescribed number of dials per day and meet a set amount of available phone time. 
  • Manage performance that meet or fail to meet the set standard for dialing and talk time. 
  • Responsible for meeting designated team metrics provided by the partner and/or program management via coaching, mentoring and counseling. 
  • Maintains proper scheduling of resources and manage their team to maintain program service levels in answering calls. 
  • Insure that his team receives proper training to maintain program and personal growth.
  • Oversee sales personnel documentation of telephone contacts for the purpose of evaluating the database, along with passing qualified leads to field sales reps.
  • Supervise outbound sales personnel in the processing of orders that meet the requirements set by the client. 
  • Maintain integrity with teams accounts management, ownership and account profile.
  • Maintain open lines of communications with specified client contacts for the purpose of strengthening and enhancing the TTEC client relationship.
  •  Other duties as assigned.

What skills you’ll need :

  • 5 years consultative sales experience required
  • 5 years sales management experience required
  • Direct or Channel sales experience preferred
  • Relevant Bachelors Degree or equivalent combination of education and/or work experience required.
  • Self-starter.
  • Strong business communication skills
  • Ability to hire, lead and train outbound sales reps
  • Call center experience required

 Who We Are :
As a recognized leader in technology-enabled revenue generation solutions, we help top brands navigate and profit from change. Through every channel we touch – online, social, mobile – and with every program we deliver, we combine experience and innovation to amplify results. To better reflect what we do, we've changed our name. Direct Alliance is now TTEC.

Built on an integrated, data-driven, scalable framework, TTEC enables dramatic and sustainable growth. We understand today's customers, know what makes them tick and how to engage with them. We combine data analytics with technology in an end-to-end sales and marketing solution that adapts to customers' changing needs and breaks through the clutter. Across every channel, every day, we have what it takes to earn customers' loyalty and make them happy.

Lead Everyday - Do the Right Thing - Reach for Amazing - Seek First to Understand - Act as One - Live life Passionately

Notice to external Recruiters and Recruitment Agencies : TTEC (formerly TeleTech) does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC (formerly TeleTech), and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC (formerly TeleTech).
Employment Requirements : TTEC (formerly TeleTech) requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC (formerly TeleTech) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.