Senior Trainer, Learning & Leadership Development in Santa Rosa, Calabarzon, PH at TTEC

Date Posted: 4/7/2018

Job Snapshot

Job Description

The GLD Senior Trainer position holds primary responsibility for global facilitation and effective implementation of TeleTech Leadership Institute (TLI) and Talent Development (TDP) curricula and initiatives.  In addition to corporate initiatives, the GLD Senior Trainer will partner with their manager to coordinate, facilitate & support any Operational Leadership Development initiatives as requested by site or program leadership.  This position is also required to support operational development by providing implementation support to GLD initiatives through conducting triad sessions, providing feedback on effective action plans and other activities as prioritized by GLD leadership.  The GLD Senior Trainer serves as a liaison between the GLD team and their respective sites by attending site based meetings and communicating to GLD management any relevant site issues and/or concerns. The GLD Senior Trainer is responsible to on-board other Senior Trainers into the TeleTech Leadership Institute curriculums. The GLD Senior Trainer is also a consultant, responsible for making needs analysis on leadership development, for their designated site and programs.

As this position is the primary facilitator of leadership development curricula, the GLD Senior Trainer is responsible for gathering and providing feedback to support the development and refinement of GLD and site based leadership development programs.  The Senior Trainer must actively contribute ideas in the planning, execution and continuous improvement of activities/ courses/ policies/ processes.

What skills you’ll need :
  • Strong understanding of Teletech's business, core values, and goals
  • Great interpersonal skills in dealing with a diverse population
  • Open, honest, and empathetic manner when dealing with people
  • High customer service orientation
  • High level of integrity, honesty, and judgment
  • Ability to respect and ensure strict confidentiality of customer data
  • Demonstrated multi-tasking capability and proven success in fast paced environment



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